FitCookie Reviews

Name: FitCookie
Address: FitCookie Online Limited, 15 West Street, Reading, United Kingdom
Rating: 4.70

4.7 Rating 753 Reviews

92 %

of reviewers recommend FitCookie

4.7

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my parcel it’s over a week now”

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Posted 1 year ago

“Made an order on the 5th of April paid next day delivery - its the 15th of April and order still has not arrived. No a word about a refund and fitcookie would rather post social media content on insta than reply to your messages😂 was a regular customer not anymore. All they care about is posting stories on instagram rather than dealing with customers. They dont really care better pray that you dont have a problem with the parcel as they wont even help you.”

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Posted 2 years ago

“I placed the order last Friday and it's still hasn't been delivered. I rang the office and sent many emails to find out where my order is, I didn't get any help from you.”

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Posted 2 years ago

“My order did not reach me.”

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Posted 2 years ago

“Not happy with the service, I recieved the wrong order”

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Posted 2 years ago

“Are you ever reply to me? Pure customer service”

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Posted 2 years ago

“My order hasn’t arrive more than 10 days after ordering.”

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Posted 2 years ago

“Not received this order Or any dispatch/ delivery information Tried calling customer service, who gave very mixed misleading information.”

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Posted 2 years ago

“Unfortunately I haven’t received my order of over a week ago, and haven’t had a reply to my email asking where it is. Not very happy. I’m a regular customer, and am very disappointed at the lack of customer support.”

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Posted 2 years ago

“I got expired sweet and nobody answer on my email . How you can sale expired stock”

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Posted 2 years ago

Thank you for your feedback, and we are sorry that the product you ordered did not meet your expectations. Could you please contact us again about this at sales@fitcookie.co.uk? We will try to solve this for you.

Posted 2 years ago

“The products were ok. Jar of coco crunch arrived smashed/ crushed, also had item missing. Emailed customer service twice and no response at all. Paid extra for next day delivery and it arrived 3 days later.”

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Posted 2 years ago

Hi Oktawia, Thank you for your feedback, and sorry to hear your order arrived damaged. I am going through all our e-mails and need help finding the message. Could you please get in touch with our team at sales@fitcookie.co.uk? Regards, Maggie FCTeam

Posted 2 years ago

“Im not happy because I don't received one ordered item, I contacted with customer service but nobody help me, didnt send me missing item and didnt refund.”

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Posted 2 years ago

“products after their expiry date”

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Posted 2 years ago

“Selling stuff after best before dates while advertising it as still within the bb date. No communication whatsoever”

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Posted 2 years ago

“Parcel didn’t delivered, now I don’t have my items and 200£ are gone as well…”

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Posted 2 years ago

“I didn't get my order yet. On wednesday I get an email that the next day they'll give me update. Today is friday, and I still didn't receive anything.”

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Posted 2 years ago

“Order not arrived after week time even if store declarations 2-3 day delivery this it’s happen couple time and customer service ignore me request very poor service”

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Posted 2 years ago

Dear Tomasz, Thank you for your feedback. At FitCookie, we always make every effort to ensure that orders are processed as quickly as possible. We have checked your order and can confirm that the order placed on 27/07/2022 (Wednesday), was shipped to you NEXT DAY via Royal Mail Tracked 24h (1-2 days) service. Your package was delivered on 30/07/2022 (Saturday). The tracking number was sent to you by e-mail on the same day. Regards, FitCookie Team

Posted 2 years ago

“Firstly they didn't have the flavour i ordered. My questions is why was it showing as available on the website. Secondly the product size was half the size I bought from their reading store but for the same price. When I enquired i was told that the bigger pack on promotion when i got from store. Overall very disappointed”

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Posted 3 years ago

“Absolutely useless unhelpful people. delivered to my old address and wouldn’t help or resend it. Told me to dive to my old address and Collect. Will never use again”

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Posted 3 years ago

FitCookie is rated 4.7 based on 753 reviews