FitCookie Reviews

Name: FitCookie
Address: FitCookie Online Limited, 15 West Street, Reading, United Kingdom
Rating: 4.70

4.7 Rating 753 Reviews

92 %

of reviewers recommend FitCookie

4.7

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve placed my order long time ago and it was never delivered I’ve tried to contact Fitcookie directly but nobody got back to me yet. I wanted my order before Christmas but because you’re sending me this review form nobody even replied that this order is missing ! And I can’t even contact your company directly only through offline chat Never been so disappointed and it’s not a first time I’ve ordered. I hope someone will contact me quickly to get my order asap”

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Posted 3 months ago

“I have been to a few of the stores recently and I have to say only 1 person new what they where selling, disappointed in the knowledge the staff have , and trying to sell me products that I clearly don’t need or want, if I’m honest first impressions are very important, I would of been happy to spend a couple of hundred if I was given the right products.”

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Posted 4 months ago

“My order hasn't arrived yet and I don't know where it is”

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Posted 5 months ago

“Received product as was 2 months out of date”

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Posted 9 months ago

“I didnt recieve my package”

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Posted 9 months ago

“Ia few days ago I ordered a anabolic mass gainer but still waiting for my order I m not satisfied your service I m disappointed your service”

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Posted 10 months ago

“The worse thing I have ever bought it comes expired and will upset your stomach badly! DO NOT RECOMMEND! Asked for a refund and still haven’t heard back also so that says a lot.”

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Posted 10 months ago

“After 9 days I still did not receive the product”

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Posted 11 months ago

“I haven’t received my item poor customer service I am still waiting for a this to be resolved”

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Posted 1 year ago

“Never received the package and the consumer service not replying”

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Posted 1 year ago

“I have received products with a short expiry date or after the date. I sent two emails, no one responded. I do not recommend”

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Posted 1 year ago

“don t get order. no contakt with campany”

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Posted 1 year ago

“Very poor customer services. I ordered several products, one of them arrived damaged. Customer service ignores me and never responds to the emails. No refuds, no replacement!!”

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Posted 1 year ago

“My first order and last, I have received damaged / ripped pack of protein inside box and powder was out on my doorstep too , I have taken few pictures how I received my parcel and sent 2 emails that 1of the iteam was damaged inside , all protein was loose inside box. I had an email that someone will get back to me within 48h, after few days I have sent another email - just in case it was forgotten , still nothing almost a week over and no response from customer sevice.FRIST AND LAST ORDER AT THIS SITE - AVOID - VERY DISSAPOINTED”

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Posted 1 year ago

“Unfortunately, I'm not satisfied... one jar of jam was open and one bar was also open, plus the short expiry dates of the jams for which I paid the normal price. I wrote an e-mail, no one responded, it was my last purchase from this company, I do not recommend it!!!”

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Posted 1 year ago

“Ordered a pre workout which came all clumpy as moisture had clearly gotten into the product. Reached out to the team here and no response 👎”

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Posted 1 year ago

“I haven’t received my parcel.”

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Posted 1 year ago

“Hi.I’m still waiting for my order(collagen)!!!Where is it?”

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Posted 1 year ago

“Parcel still not reveived. Massive issue with DHL who wont give me a code to pick up my parcel”

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Posted 1 year ago

“Ordered 18/05 Paid for NDD and still haven’t received my order. Terrible service.”

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Posted 1 year ago

FitCookie is rated 4.7 based on 753 reviews