FitCookie Reviews

Name: FitCookie
Address: FitCookie Online Limited, 15 West Street, Reading, United Kingdom
Rating: 4.70

4.7 Rating 753 Reviews

92 %

of reviewers recommend FitCookie

4.7

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices but we have received a container of peanut butter that has already been opened, when contacted customer service and asked for refund or replacement they did not answer, so unfortunately we will not be buying again from them”

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Posted 9 months ago

“It has been now almost a week and I still haven’t received my parcel. It was meant to be delivered to pick up point and practically a week later and I still don’t know where it is. Based on my experience it is a poor rating.”

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Posted 1 year ago

“Not happy product was all clumpy not easy to mix in fact it’s solid near the bottom of the container”

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Posted 1 year ago

“I have placed my order, received a different item and now been trying to get a refund for it for more than 2 weeks!!!!”

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Posted 1 year ago

“Still I’m waiting for responses”

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Posted 1 year ago

“Good shop but the customer service need improvement, wanted to ask about product, i was calling you few days in a row and no answer the same on messenger..”

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Posted 2 years ago

“I’m really disappointed, I ordered in June 4 small jar NUTLOVE (coco crunch, crispy hazelnut, white choco peanut, choco hazelnut) and for all of them “use by” is to July 2022….just 1 month.”

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Posted 2 years ago

Dear Joanna, We are very sorry that you feel disappointed with the goods you purchased in our store. All products that have a short date or are at promotional prices are additionally marked with the "short date" label, and we add information on the product page about the "best before" date. This additional information could not be visible enough for your purchased products. We are working to make it more straightforward for future purchases. As compensation, we sent you a discount code in a private message for shopping in our store. Sorry for the inconvenience. Sebastian - FitCookie Team

Posted 2 years ago

“On website wasn't any information about short date on sale . Bought few creams and date before use is end of this month. bad experience”

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Posted 2 years ago

Dear Justyna, We are very sorry that you feel disappointed with the goods you purchased in our store. All products that have a short date or are at promotional prices are additionally marked with the "short date" label, and we add information on the product page about the "best before" date. This additional information could not be visible enough for your purchased products. We are working to make it more straightforward for future purchases. As compensation, we sent you a discount code in a private message for shopping in our store. Sorry for the inconvenience. Sebastian - FitCookie Team

Posted 2 years ago

“Never solved an issue with the unglued inner seal. Not happy.”

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Posted 3 years ago

FitCookie is rated 4.7 based on 753 reviews