“Avoid Flannels like the plague!!! Make sure you look at their customer reviews before making any purchases. For a company selling designer brands their customer service is atrocious!
While asking to return an unworn item, I have been called a liar and been told to contact a third party if I wish to pursue. I will never buy anything from them again!”
“Had to exchange an online order, very impressed with Bethany. The size I needed was in delivery stock so she took my mobile number to text me as soon as it was available and kept it behind the till to ensure I got what I needed. Great customer service.”
