Floorstore Reviews

Name: Floorstore
Rating: 4.84

4.8 Rating 234 Reviews

97 %

of reviewers recommend Floorstore

Company Reviews

Metrics

Info

4.8

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Floorstore:

Floorstore, widely recognised as one of the UK’s leading flooring suppliers.

Established in Leeds since 1961 we are a family run business constantly striving to introduce new products sourced from all over the world, offering us a leading edge against our competitors, in all aspects of the floor covering market.

Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis, with our sales team sharing over 150 years of collective knowledge in the flooring sector.

Our awardwining showrooms are seen to be a leading light in developing flooring’s tailored to the customer’s requirements. Come visit us and explore our vast range, or call and speak to a friendly advisors.

Visit Website

Phone:

0113 831 4310

Email:

sales@floorstoregroup.co.uk

Floorstore 5 star review on 15th January 2022

Charlotte Hunter

Floorstore 4 star review on 24th August 2021

Mrs Rebecca Richardson

Floorstore 5 star review on 13th July 2019

Mr Clark

Floorstore 5 star review on 12th July 2019

Jane Thompson Interiors

Floorstore 5 star review on 9th February 2019

Mr Paul Hiscoe

Floorstore 5 star review on 22nd September 2018

Mr & Mrs Endicott

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 1 year ago

We are incredibly grateful that you took the time out to leave us a 5-Star review

Posted 1 year ago

“I recently popped into a floorstore outlet in Leeds, and I couldn't be happier with the service i received from Oneil, my shopping experience was so good I haven't laughed so much in a long time. Who knew placing an order could be such a great experience? The checkout process was smooth, and I received my order promptly. Thank you to all at the floorstore outlet and a special shout out to Oneil.”

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Posted 1 year ago

Thank you for your review. We will share this with the store team to let them know how we are doing.

Posted 1 year ago

“Visited the cross gates branch and was served by Joseph. He was very helpful and had a good sense of humour. It was sorted out very quickly and we will be back for our discount on carpets he promised us😂”

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Posted 1 year ago

Thank you so much for your 5-star review! We will share this with Joseph to let him know to keep up the amazing work.

Posted 1 year ago

“Excellent service and very knowledgeable. Thanks Mike”

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Posted 1 year ago

Thank you so much for your 5-star review! We will share this with Mike to let him know to keep up the amazing work

Posted 1 year ago

“Lovely kind staff ,great value 👍”

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Posted 1 year ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work

Posted 1 year ago

“I highly recommend Matt. So helpful & knowledgeable - made carpet shopping a pleasure.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a rating

Posted 1 year ago

“So helpful and great price to match. Thank you”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 1 year ago

“Brilliant ,choice, and price. Loads to choose from., and fantastic customer service.We will be back for living room carpet soon. Many thanks 😊”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 1 year ago

“Pleasant experience purchasing LVT,friendly young salesman who understood our requirements exactly.No attempt at persistent upselling as so often happens these days. Providing we are impressed with the product we will definitely use floorsore again.”

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Posted 2 years ago

“Really helpful amd efficient service from Adrian Great quality products and great fitting work from Craig We qre really pleased with everything.”

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Posted 2 years ago

Hi Liz, Thank you so much for taking the time to leave us feedback. Here at Floorstore we always try and give our customers the best possible experience so we are all thrilled that your journey was positive from start to finish! We really hope you enjoy your new floor! Many thanks, The Floorstore Team

Posted 2 years ago

“over the moon with our new flooring - we can’t believe the finish & were so pleased with how simple the process was, thanks again!”

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Posted 3 years ago

Hi Charlotte, Wow that looks absolutely amazing! Here at Floorstore we always strive to make the process as easy for the customer as possible, while still providing excellent standards of customer service. We're all thrilled that you're happy with the service you received and that we were able to help transform your home. We hope you keep us in mind for any future flooring needs :) Many Thanks, The Floorstore Team

Posted 2 years ago

“Absolutely love my stair runner and stair rods! So impressed with how the runner was fitted and the whipping done all on site to ensure the perfect fit!”

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Posted 3 years ago

Hi Rebecca! We really appreciate you taking the time out to share your experience with us. We put customer experience and satisfaction as our priority, our team will definitely be happy to read what you wrote. Hope you love your beautiful bespoke stair runner. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.

Posted 3 years ago

“I'm absolutely impressed by the service I've been getting from the staff at the Regent Street Leeds store, I would 100% recommend this place and guarantee you won't be disappointed”

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Posted 3 years ago

Hi Rebecca, We really appreciate you taking the time out to share your 5* experience with us. We put customer experience and satisfaction is our priority, so I am the Regent Street team will definitely be happy to read what you wrote. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.

Posted 3 years ago

“These guys know their game inside out. I walked in urgently needing a solution to a flooring problem. They sorted it.”

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(Floorstore Outlet, Regent Street) - Posted 3 years ago

Hi Paul, thank you very much for letting us know about your great experience in one of our branches 😊 customer satisfaction is key for Floorstore and we hope to see you in-store again soon!

Posted 3 years ago

“Excellent from ordering to fitting”

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Posted 3 years ago

Hi Malcolm, Thank you very much for taking the time to let us know about your great experience 😊 good customer service is key for Floorstore and we cannot wait to see you in-store again soon!

Posted 3 years ago

“DO NOT USE THEM - especially as agents on behalf of their subcontracted fitters. They are terrible, and you will have delays in service. Ordered some LVT and there was a 6 week wait for fitting. Called after 4 weeks to check the fitting date was correct, only to be told nothing was booked in on their system. They checked with customer service agent who booked it, and then said everything was still booked for the correct date. Fitter did not turn up on said date (after a 6 week wait), and Floorstore gave conflicting statements saying fitter was ill, fitter was in hospital but had collected the flooring, then fitter had not collected flooring - could not tell which it was. Seems a coincidence. Either way, no fitting date as yet and seems to be dishonest. They will not divulge name of the fitter despite saying your contract is with them. Customer service is slow at responding and calling back, and no apologies were given.”

Helpful Report

Posted 3 years ago

We’re sorry to hear you’ve been unhappy with your experience Tim, and would like to offer our sincere apologies for your inconvenience. Built over 60 years, we take pride in our reputation for exceptional customer service, and I can assure you that this situation is far from typical for Floorstore customers. By way of explanation, the scheduled fitter was unable to attend on Monday as a result of incredibly sensitive personal circumstances. We hope you appreciate that we were reluctant to pass on his contact information as his circumstances meant it was not possible for him to field work calls. Just three days on we have not yet been able to schedule a suitable replacement, however we are actively working on this and will be back in touch as soon as we are able to confirm a quality fitter for an appropriate time. Whilst fitters’ ability to work is entirely out of our control, our extensive network of reliable and experienced tradesmen means we can almost always avoid any customer disruption. Unfortunately demand for quality fitters is exceptionally high at the moment so it is taking a little longer than usual. As I said above we will continue to be in touch with updates and look forward to your LVT being fitted as soon as is possible.

Posted 3 years ago

“Used the floorstore once again and fantastic as always. Easy to deal with, helpful and good service from start to finish.”

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Posted 4 years ago

“Excellent service from the guys”

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Posted 4 years ago

“We received incredible service from first contact to having our carpets fitted. Liam was very helpful in helping us chose the best options for our house, and he was certainly right, we are so pleased with the results. We were well communicated with throughout and would not hesitate to recommend. We will be using floorstore for future flooring requirements without a doubt. Thank you!”

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Posted 4 years ago

“Excellent service and Wayne’s fitting quality was exceptional!!”

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Posted 4 years ago

Floorstore is rated 4.8 based on 234 reviews