Flooret Reviews

Name: Flooret
Address: 9222 Polaris Lane Suite A, Lacey, Washington
Rating: 4.79

4.8 Rating 2,083 Reviews

96 %

of reviewers recommend Flooret

4.8

Based on 2,083 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Flooret:

We make floor shopping easy with Climate Neutral floors, designer-curated colors & the highest quality materials—delivered.

Visit Website

Email:

john@flooret.com

Location:

9222 Polaris Lane Suite A,
Lacey
Washington
98516

Flooret 5 star review on 22nd April 2025

Anonymous

Flooret 5 star review on 21st April 2025

Mike S

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Various reviewers on Houzz raved about Flooret so I ordered a whole bunch of samples. The samples arrived quickly, in perfect shape. I asked a question about insulation, and it was answered promptly and thoroughly. The appearance of the samples is terrific, and you can't beat a 40 mil wear layer, so I will be using Flooret for my new 3 season room.”

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Posted 3 years ago

“I haven't made a final decision on color, so I'm only reviewing the samples, but so far my experience has been good. Samples arrived quickly and were high quality compared to other samples I picked up locally. Being able to get full plank samples has been key in helping us visualize the space.”

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Posted 3 years ago

“Very good quality product, good price, easy to reach by phone, knowledgeable, helpful and exceptionally friendly and respectful staff.”

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Posted 3 years ago

“I live the quality and look of the flooring samples I ordered. One drawback is I love them so much i can't pick which is my favorite!”

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Posted 3 years ago

“Very helpful in our selecting our new floor. Our project begins this weekend, Thanks”

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Posted 3 years ago

“So far Flooret far exceeds any other company I have worked with in regards to customer service and quality.”

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Posted 3 years ago

“Updated review: Flooret reached out and was kind enough to resend samples so I appreciate their concern and customer service! Updated my review accordingly. - - - - - - - - - - - - - - Samples were great but they arrived dirty and damaged - customer service reps were of no avail and I had to make my point several times before they realized how disappointing it was to receive samples that were blackened and on some parts I was not sure if it was dirty or part of the design which completely defeats the purpose of having samples. We are going to consider other flooring companies now because of this experience.”

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Posted 3 years ago

I'm very sorry we weren't able to resolve the issue with your samples to your satisfaction. Please e-mail us at support@flooret.com and we'll do what we can to make it right!

Posted 3 years ago

“The finish is harder & thicker than big box store floors. I love the large sample, it let's me get a better feeling for the grain.”

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Posted 3 years ago

“beautiful flooring, high-quality sample.”

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Posted 3 years ago

“Excellent customer support!”

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Posted 3 years ago

“I ordered both Base and Signature Modin plank samples. The Signature is much thicker than Base and feels softer under bare feet. All of the samples looked very woodlike. An installer bidding on my project was especially impressed with the Signature sample's 40 mil wear layer and Lifetime Residential Warranty. He said that none of his top brand products even came close to that quality. In addition, he didn't know that a 40 mil wear layer was even available to residential consumers. Then he asked me about the cost. When I told him $4.50 per sq. ft., he replied that I should get it; but not to tell his company that he told me to buy a competitor's product. A dustless tile removal company representative also was equally impressed with this product. These were two different gentlemen from two different companies who came to my home on different days. I plan to use the Elmstead Signature for my project.”

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Posted 3 years ago

“Ordered seven samples. I have been reluctant to consider vinyl flooring because it strikes me as a commercial/hospital product. But the samples changed my mind. They are heavy, sturdy and really do look like wood. We will be ordering shortly.”

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Posted 3 years ago

“RESEARCH PROCESS: We began the process of communicating with Flooret in early November of 2021. I'm a researcher when it comes to making a big purchase, so I had a lot of questions. All of the chat conversations I had with staff were very helpful. I ordered floor samples to check out, and they came very quickly. The packaging of the samples was very nice. We got samples in the Signature, Base, and Craftsman lines. The samples we received for the Catura and Raeburn looked indistinguishable in color. We found the Soho to be very yellow, and Kingswood competed with our existing wood accents too much. My husband was leaning towards the Craftsman line, but there were no pictures of it installed and no reviews. We ended up going with that line somewhat out of necessity, as the Nakan color we liked was not available in Base at the time, and I did not like the deep bevels of the wider boards. ORDER PROCESS: When we placed our order for 44 boxes (~884 sq ft) on November 15, the flooring showed it was a preorder. We had a target date to hit, so I was worried about not having the proper time to install the floor. I chatted with customer service about it and received a very helpful call that provided me with details I didn't previously know about the warehouse location and estimated shipping time to my location. We received the flooring December 3, but our order was short 5 boxes. We received those boxes December 9. INSTALL PROCESS: My only other experience with installing vinyl was cheap, flimsy boards from a local discount store. The way Flooret boards sound when they click into each other is a very clear indicator they're seated properly. The quality of the connection feels very good. We did notice that sometimes the boards would gap slightly as we went down the line, but usually tapping in the next row tightened it up. Sometimes there were slight gaps that never seemed to fully close up, usually angled on the short end of the board. Fingers crossed those don't gap worse with time. I'll be monitoring them and be sure to update my review if I notice them. We had to work backwards a couple times and did not find it overly difficult. We also noticed that we had very little waste thanks to the narrower boards, which was great. ABOUT NAKAN CRAFTSMAN SPECIFICALLY: I absolutely love the look of the Craftsman line. Unlike the 6" x 48" Base line, which is more typical vinyl dimensions, these do not immediately register as vinyl since the width and length is more akin to real wood. The color of Nakan is a very nice neutral wood, and only maybe 3-4 boards have really obvious grain/eye patterns that we had to be careful about repeating. Probably due to the narrower boards as well, we felt like we had a lot of different board patterns to pick from.”

Flooret 5 star review on 17th March 2022

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Posted 3 years ago

“Highest quality product I could find in the marketplace. Unrivaled.”

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Posted 3 years ago

“Thanks for sending the sample quickly. Love the product!”

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Posted 3 years ago

“Very happy with my experience with Flooret”

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Posted 3 years ago

“I ordered the cut samples at first to narrow down colors and then ended up getting 2 each of the full planks of Nakan and Kingswood. It is so hard to decided because they are both so beautiful! I took a sharp metal object to the samples to see how scratches look. When you wipe with a wet towel you can hardly notice them. The shipping was very fast. Looking forward to replacing all of our carpet with flooret base.”

Flooret 5 star review on 13th March 2022

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Posted 3 years ago

“Great quality best for price l have seen”

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Posted 3 years ago

“the samples along with the computer program which allowed us to see that flooring in one of our rooms was very helpful.”

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Posted 3 years ago

“I ordered both short-form and full-size samples from Flooret, and I am very pleased with what they have provided. The smaller size allowed me to get an initial idea about the color and floor orientation, and the larger size allowed me to see exactly how to assemble the planks -- I wanted to be sure that I was able to do a decent DYI job.”

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Posted 3 years ago

Flooret is rated 4.8 based on 2,083 reviews