FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been almost a month and I haven’t received my purchase”

Helpful Report

Posted 5 years ago

“I placed an order for over $150 5 weeks ago and still have not received my order. The shipment tracking hasn't changed for 25 days. I contacted FloryDay over 10 times and they continued to tell me it was in the shipping process. They have not tried to settle this for me, their Customer Service dept. is a joke. I question whether this company is legit.”

Helpful Report

Posted 5 years ago

“Fair warning. I returned $260 worth of clothing because I was so disappointed with the cheap quality. I could not even convince my 13 year old clothes horse to keep the items with the thought that she would grow out of them then I could donate... I sent the tracking number and picture of the box (that was taken with the shipping label attached to it as required) to Floryday to prove the box was on the way. 6 months later I am still fighting to get my money back. First I was told it's a holiday there is no one to look into my issue. Now I am told the package never arrived... SCAM!!!”

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Posted 5 years ago

“Not happy! I never hit my order. They took my money. Will not respond to my requests for help”

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Posted 5 years ago

“I have ordered several dresses from Floryday, well made and of good quality. I have returned one dress with no problem. Keep up the good work!”

Helpful Report

Posted 5 years ago

“Terrible refund policy. Placed order and then cancelled as I got nervous about the bad review of their products.....still 10 days later and no refund. Took them 2 minutes to debit my credit card though!!! Shady company from China. Gonna hound them til I get the funds back though. Visa will step in if they don't refund so either way......”

Helpful Report

Posted 5 years ago

“I ordered 2items onJauary 7th and that is when they charged my credit card. The items were supposed to arrive within 8-18 business days hiwever as of yet, February 8th I have not received items or notification of an expected date of delivery. Will never irder from them and will call the credit card company to dispute charges!”

Helpful Report

Posted 5 years ago

“Placed an order at the end of Nov 2018. Never received product & had my credit card company reverse the charges. Floryday decided to dispute the charged and LIE to the credit card company stating that I NEVER contacted them. I've just provided my credit card company with a copy of my email to them ALONG WITH FLORYDAYS RESPONSE! Crooks! RUN AWAY AS FAST AS YOU CAN!! Hopefully I can get my money back.”

Helpful Report

Posted 5 years ago

“I ordered a dress and am very upset that it is taking so long to get here. It was estimated 8-18 days, I ordered it January 11. 2019. I needed it for a wedding in March. Will never use this company again.”

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Posted 5 years ago

“Delighted with my three new dresses - as images - I'm 14/16 and ordered Large - excellent fit ...............what's not to like .............”

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Posted 5 years ago

“STAFF MUST BE COLOUR BLIND CREAM IS NOT WHITE. COLOUR OF ADVERT IS PURE WHITE. NOT CREAM. AFRAID TO RETURN FOR REFUND LOOKING AT PROBLEMS OTHER CUSTOMERS HAVE HAD.”

Helpful Report

Posted 5 years ago

“Pictures very misleading, blouse arrived today and bears little resemblance to the item ordered.”

Helpful Report

Posted 5 years ago

“I have ordered clothes worth nearly £60 , they have never arrived , I have emailed the company and I was sent an email saying it’s chinese New Year and my order will be looked at in 11 days time. !! It was ordered weeks and weeks ago . I can’t find a contact phone number anywhere for them . It’s a lot of money to me , I wish also I had seen these reviews first”

Helpful Report

Posted 5 years ago

“I also was expecting a beautiful jacket and when it came it was awaful...cheap cheap fabric. I found it difficult to find their returns policy but I did and got my refund for the jacket but not the postage. I will never use this company again.”

Helpful Report

Posted 5 years ago

“Worst representation of a product I’ve ever seen. Ordered a coat that was NOTHING like the picture! Sizing was wrong, material was different! Awful. Such cute things shown but would NEVER order from this company again bc of quality!”

Helpful Report

Posted 5 years ago

“i ordered a dress. It took a long time to arrive and was nothing like the picture shown on the site. Size, look everything was wrong. First order and the last. An experience never to be repeated.”

Helpful Report

Posted 5 years ago

“Have had nothing but trouble trying to get a refund for an item they will try anything not to give you a refund logging in is a nightmare am still trying to get this refund wish I had read the review before I had ordered never again”

Helpful Report

Posted 5 years ago

“I ordered a dress in the sale..it came within the week,looks exactly as it did on the photo,fits perfectly.Im glad I didn’t see these reviews before I ordered or I wouldn’t had gone ahead with purchase.Sorry about these dissatisfied customers but obviously they do get it right sometimes.”

Helpful Report

Posted 5 years ago

“Very poor quality product received, nothing like the advertised item. Supposed to have been a wool jumper but resembled a cheap t-shirt! Returned the item, I did get a refund but the returns process is a nightmare. Will never use this company again.”

Helpful Report

Posted 5 years ago

“This company is Scam. Don't orden nothing no customer service.terrible..”

Helpful Report

Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews