FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FloryDay always offers quality at an affordable price. Clothes are well made and fashionable.”

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Posted 5 years ago

“No hablo ingles”

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Posted 5 years ago

“Excellent site to shop from”

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Posted 5 years ago

“Exceptionally good service and products.”

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Posted 5 years ago

“Have bought a few items and have found the service excellent. Ordering is easy and efficient. Had to return one item for exchange but the service and help and advice was really good. Will definitely keep buying from Floryday”

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Posted 5 years ago

“Beautiful, well crafted and quality dresses at excellent prices!”

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Posted 5 years ago

“Excellent communication”

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Posted 5 years ago

“The best customer care I have ever experienced. I made a mistake when ordering ( ordered two instead of one ) and they sorted it immediately. The dress arrived and it was lovely but I hadn’t lost enough weight despite my efforts and had to return it. Ah well! Next time!”

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Posted 5 years ago

“Their refund process is really dodgy and you always loose out. I definitely would not recommend”

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Posted 5 years ago

Hi Nicola Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“I have made two purchases from this site and both have been delivered within a reasonable timescale. I have been impressed with the quality of both items, they are true to size and look exactly as they look on the models on the website.”

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Posted 5 years ago

“I would like to say thank you to Floryday for all the help I received in returning monies to bank as I accidentally ordered 3 dresses. My outfit arrived on time & looked beautiful on the day of a wedding. Would order again definitely...”

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Posted 5 years ago

“I recommend floryday. I am happy from my order.”

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Posted 5 years ago

“I bought a swimsuit. When it arrived a part of the side seam was unsewn. Floryday quickly agreed to refund my money, I agreed and have now received the money. Thanks.”

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Posted 5 years ago

Hi Thank you for your feedback. Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. If you want to return, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback @floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“I bought 3 dresses in size S. One fitted well and looked like the pic on the website. The second wasn't made well, didn't look like the photo. Well, the third one...what can I say???!!!!..... It looked like a bag of potatoes (LITERALLY!!!) Ordered size S, it didn't come with ANY labels whatsoever, no sizing, no materials description, no cleaning instruction NOTHING! It was a XXL!!!And the fabric was so cheap, it literally looked like it was a 5 mins garage stitching job....and to think that I paid the same price I would pay for a good quality dress in a top department store in Melbourne is frustrating! The review option provided by them after delivery is as CONNIVING AND DECEITFUL! They're have PRE LOCKED IN the five stars (excellent) for you so you can't change it to 1 star with a small interix included to indicate fine print making customers accountable for misreading their misleading shifty reviews! Disgusting really!!! DO NOT RECOMMEND!!! 1 STAR!”

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Posted 5 years ago

Hi Robert Thomas Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“As I wasn’t satisified with my orders when they arrived, Floryday suggested nicely to refund me. They answered quickly and the customer service is good.”

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Posted 5 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“After reading reviews, this site must be fake. DO NOT BUY FROM THEM.”

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Posted 5 years ago

“Forget returns....you buy it period. My final order from floryday arrived yesterday. The quality of the fabric was unwearable. The sizes were erratic and the quality of the dresses was nothing like the web photos. All things considered each item was overpriced. The best part of the delivery was the packaging. So sad bc early on I received several items which I enjoyed.”

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Posted 5 years ago

“Slow delivery, poor quality and no returns slip. Will not use again”

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Posted 5 years ago

Hi fiona Harvey Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 5 years ago

“The interaction was on point and everything was explained to me before the purchase was made and I got in sooner than I expected”

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Posted 5 years ago

“I was so reluctant for quite a while abwt Floryday though I used to liked their items when I viewed online but recently gained courage and I ordered with them. And I must say that my first order gave me the best experience ever of online shopping, I was so happy about the Quilty of both the pair of shoes and the dress I ordered were exactly the same way as viewed online. A mistake was made though when a size large dress instead of a size small which I ordered was delivered to me and I almost went crazy but when I send them an email with pictures which were proving that the mistake was on their site and not mine, I was given a coupon which was worth the amount of the wrong size dress delivered to me and was told to reorder keeping the wrong dress item to myself to either sell it or give it away. I still haven't ordered as I'm so excited and I want to add some few more items so that they all are delivered to me at once.”

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Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews