“Gave me a £1,000 credit limit and then all of a sudden took it away when I was in the process of trying to book a holiday for next year.
What's the point in giving someone a credit limit if you're just going to take it away from someone when they try and use your service.
On top of that, the support is non-existent. No one answers the phone lines or emails. Totally useless, waste of time company”
Dear Connor,
As a responsible lender, we evaluate everyone's eligibility to use our services. In case you have questions regarding your specific situation, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“Flynowpaylater have received our refund from our travel provider (Lastminute.com) who we have been battling with for almost a year for our refund from a cancelled holiday due to COVID. Now we are battling with FlyNowPayLater for our refund, they say they’ve processed it but there’s no sign of it, their customer service is appalling. Don’t use them! We just want our money back which we are owed, over £2000.
I have sent SO MANY emails to their support flynowpaylater email, and most of the time they don’t bother replying or just send really vague replies.”
Dear Mollie,
We're genuinely sorry to hear about your experience! In case the situation was not resolved or you require any assistance, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“Been trying to get in touch with them regarding my refunds the agency and send my refunds to them they number is not working have try to email them I just need my money back this is unfair £3510 is not a little money I just bloofclat want my money back in fool ups guys have bad customer service this is cursing me depression.”
Dear Olubukola,
We're truly sorry to hear about this situation and your experience! In case the situation was not resolved, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“they got the refunded money from my ticket nearly 1 week but don't pay it back to me. You hear only: please contact costumer support. Perfect, never answered mails, Facebook or instagram, sorry, Recieved 1 answer that refund is processed. Yeah, its not. Useless company and lying too. Tell people the truth please, like we don't pay your money back because in UK is normal to cheat or FNPL needs money please help us because we are scared about brexit.
Dear fly now pay later Team, as long as you don't refund you got bad reviews everywhere, this is my right as costumer.”
Dear Markus,
We're sorry to hear about this situation and your experience! In case the situation was not resolved, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
Dear customer,
We're sorry to hear about this situation. In case you require assistance, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“I purchased a family holiday to Malta and had to cancel due to Covid19 as I was not risking taking my 2 little children outside of the uk. I purchased my package with lastminute.com. I tried several times through endless phone calls and emails to both lastminute.com and flynowpaylater to explain myself. Lastminute.com said, flynowpaylater had already made payment, to whom I don't know as we were due to travel in August 2020 and I cancelled our holiday in March 2020. This was an instalment payment plan, flynowpaylater didn't give/ offer us a refund of our money but rather bullied us with threatening letters and phone calls until we payed in full the holiday we didn't go. We are in the process of finding a lawyer to retrieve our money as we don't think we have been dealt fairly. Flynowpaylater or lastminute.com didn't offer a voucher,accept change of dates or try to help us but rather took everything for a holiday that didn't happen. I purchased insurance which said change of date, information ect as I knew things like this can happen but when we showed that as a prove, both of these companies refused to help. I don't write reviews but am taking my time to write this so it saves someone from going through this heartache. You will hear from us soon flynowpaylater. I would have given 0 stars but the thingy doesn't allow 0 star. Very unreasonable companies, they didn't even investigate but went ahead to take everything from a family of 4 in this critical Covid19 times when money is a problem for everyone. DON'T BUY YOUR HOLIDAY FROM LASTMINUTE.COM OR FLYNOWPAYLATER”
Dear Ani,
We're genuinely sorry to hear about this situation! If this situation is yet to be resolved, don't hesitate to get in touch with us by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“I’ve been offered £1250 credit, only for it be taken away on the day I was supposed to book. When I got in contact with the team, they said I did not meet the “eligibility criteria”. How can this change in a matter of days?”
Dear customer,
As a responsible lender, we evaluate everyone's eligibility to use our services. In case you have questions regarding your specific situation, do not hesitate to contact our support team by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
Dear Eddy,
We're genuinely sorry to hear about your experience! If this situation is yet to be resolved, don't hesitate to get in touch with us by emailing support@flynowpaylater.com and we'll be happy to help and investigate this situation further.
Kind regards,
Support team
“They're an absolute scam and I would not go on a holiday through these even if it was free. No customer service. Once they have your money they no longer care about you.”
Hey there
We're truly sorry to hear that your experience with us was not great! In case you require any assistance, do not hesitate to contact us directly by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“They're an absolute scam and I would not go on a holiday through these even if it was free. No customer service. Once they have your money they no longer care about you.”
Dear Damian,
We're genuinely sorry to hear that your experience with us was not great! In case you require any assistance, do not hesitate to contact us directly by emailing support@flynowpaylater.com and we'll be happy to help.
Kind regards,
Support team
“Like many we are not going on holiday because of covid19 straight away within the cooling off period we cancelled our agreement we were told not our problem you still owe us £2000 hang on you are partners with lastminute.com you paid them directly they have been no help to us trying to get a refund we bought a holiday not a voucher we are not getting what we paid for think twice before using this company once they pay the money they don’t care we are getting legal advice”
Dear Chris,
We're genuinely sorry to hear about this situation! If this situation is yet to be resolved, don't hesitate to get in touch with us by emailing support@flynowpaylater.com and we'll be happy to help and investigate this situation further.
Kind regards,
Support team
