“Title: A Disheartening Experience with FNP - Order #50915385
If there were a way to rate my experience with FNP’s order #50915385 with negative stars, I would. What was supposed to be a beautiful gesture turned into a disheartening ordeal, thanks to FNP’s lack of commitment to quality and customer satisfaction.
The flowers, which arrived on time, became a symbol of disappointment as they wilted and turned stale less than a day after delivery. This rapid deterioration not only questioned the freshness of the products but also the integrity of the company that stands behind them.
When I reached out to FNP, hoping for understanding and a resolution, I was met with a rigid adherence to a policy that seems designed more to protect FNP than to serve or respect their customers. According to them, any complaint lodged beyond a narrow 48-hour window post-delivery is considered void, a policy that is as unreasonable as it is indicative of their reluctance to address genuine customer grievances.
The response from their customer service, while timely, was a hollow recitation of policy, lacking empathy or a genuine desire to rectify the issue. It was clear from this interaction that FNP values policies over people, and bureaucratic procedures over genuine customer satisfaction.
This experience has been enlightening but for all the wrong reasons. It revealed a company that is unwilling to stand behind its products or to foster positive relationships with its customers. I strongly advise against using FNP for any occasion. There are numerous other services out there that value their customers and deliver quality products that bring joy, not disappointment.
In conclusion, FNP has lost a customer in me, and I will make sure to share this dismal experience with anyone considering their services. It’s not just about the flowers that failed to last a day; it’s about a company that refuses to acknowledge and rectify their failings. Buyer beware.
This review is straightforward and conveys the frustration and disappointment experienced, making it clear why future potential customers might want to reconsider before placing an order with FNP.”
“Surprised to see Im not alone. Very bad company. DO NOT BUY. Was disappointed twice, this fnp is a fraud and scam. The deliveryman is rude. The cakes are awful, lack of variety. The price is unreasonably expensive!
May I ask, which confectionery shop dont give candles for cakes? Mind you, you have to pay for everything! The candles the cutlery.
DO NOT BUY From them! You will regret!!!!!”
“THEY ARE FAKE AND FRAUD….!!!
The service was deeply disappointing, and the team's competency in effective communication was lacking. Additionally, there was a significant issue with the management of financial transactions, as payments were taken without the swift completion of product deliveries. This situation has been thoroughly lamentable, marked by evident misleading behavior and an oversight of customer satisfaction.”
“Order anything only if you want to loose your money,even after 7 days my product hasn't been received, neither they are refunding, they will promise to solve the issue in 24to48hrs and so on.”
“Cake - spelling mistake and hideous handwriting
Bouquet of flowers- card not attached only have the card stand.
Seriously guys... Looks and feels cheapo. Not recommended.
Costs $102, not expensive but not cheap either. Better options elsewhere for the prices they charge.
Flowers and gifts are luxury items. We pay for the good craftsmanship, eye for detail and to create feel good moments. Please don't spoil people's happy occasions.”
“I paid $160 for a bouquet of flowers. They delivered wilted flowers. I raised the issue with them and requested a refund. They refused but offered me a small $30 coupon instead. I won't be shopping here anymore. They don't act in good faith.”
“I am writing to express my extreme dissatisfaction and frustration
with the abysmal service I have received from your company. I placed
an order for a birthday gift to be delivered to Srinagar, with the
promised delivery date between 9 am to 9 pm on 15th Feb. It's
currently 16th Feb, and the order has not been delivered.
I have been diligently following up since morning, and the responses
from your executives, especially Mr. Sanjeev Kumar (Supervisor) and
Mr. Deepak Kumar (Manager) in the Gurgaon division, have been nothing
short of unacceptable. Instead of providing a solution or actively
addressing the issue, I have been met with cold and indifferent
apologies.
Furthermore, the excuse that you are unable to provide the contact
details of the courier person is utterly ridiculous. My friend's
birthday was on the 15th of Feb, and the estimated delivery date, as
per your app (screenshot attached), was also 15th Feb. I placed a
prepaid order with the expectation that it would be delivered on time.
I demand an immediate and satisfactory resolution to this matter. The
service provided by Ferns and Petals has been nothing short of
pathetic, and the lack of accountability and urgency from your team is
appalling. I insist that the courier be delivered today, and I expect
to be compensated for the undue stress and inconvenience caused.
If this matter is not addressed promptly and effectively, I will have
no choice but to escalate this issue through social media and consumer
rights platforms to bring attention to the unacceptable service
standards of Ferns and Petals.”
“Ferns and Petals needs to get it together. If I had a chance to rate this company 0 stars I would. I placed an order for my anniversary and flowers were supposed to be delivered between 0800-1300 yet the flowers are still not here and it’s past 1500. I called FNP to see why my order has not arrived and the answer was I guess there was no driver your delivery time is now 1400-2000. I asked why I did not receive a call or an email so I could plan accordingly and of course she didn’t know. This place is horrible and their customer service is the worst I have experienced. If you consider using this company RUN and use another floral service.”
“Worst and very bad shop ever in Dubai!!!! Delivery very late!! Flowers quality very very very bad!!!!! Its very disappointing. I dont recommend this shop!!”
“Worst delivery system ever (Dubai).
I can't believe that I paid an extra for San Valentine's Day, and nobody but nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am and she waited after her work, and that was it. Nothing happened. Goodbye, surprise! A huge waste of time. And I paid this a lot of time ago to anticipate any issues! I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com”
“The company assured that the delivery will be done on Saturday they failed.
Then called customer service and 5 different representative assured that it'll be delivered on Sunday.
The 6th representative mentioned it's 3rd party courier service hence they don't work on Sunday so it'll again be delayed to Monday.
My surprise to the person got ruined, that is ferns and petals for you.”
“If there’s a choice of giving 0 star, I will be putting that for this company.
This is my first time getting flowers that look nothing from the original photo. Don’t know what is the florist doing. Did the florist even graduate from a proper florist course lol.
Not only the flower I receive, they serve you good before purchasing, but not anymore after transferring your money.
We have came into an agreement that when the flower stand is done, they will send me a photo of it. Ended up I receive the notification from delivery man only know that my flower stand are done.
Very bad service. Photo below is the comparison for their “original photo” in website and photo of what I get. Totally nothing similar.
Pls go for a better florist company! This company is not recommended!”
“this is a scamming company,don’t get products.dont buy it.i bought and lost money.they said it is been delivered but not.not refunded my money too.2000 rupees 😞 lost.dont buy from here”
“Poor service experience – I ordered two identical gifts for my colleague in Ohio. Unfortunately, only one arrived last week, and since then, I've been reaching out to the teams in India and the UAE for updates. Despite daily follow-ups, they consistently provide false information, assuring that the second gift will be delivered today. With Christmas approaching, it seems unlikely that the gifts will arrive on time. Additionally, one chocolate was stolen from the first box, and the packing was subpar. I spent $300 on these gifts, only to receive what can be described as trash!”
“1. On 18 Dec 2023 8am, FNP delivered about to wither flower; (order no: 693192)
2. Called FNP who has promised to check after us sending proof of flowers which are about to wither; pictures sent immediately;
3. FNP messaged us on 9.42am that another delivery has taken place to rectify it;
4. No delivery for the day. And till now, still no delivery? FNP is cheating their customers.”
