“Just bunch of frauds looting people’s hard earned money
FnP is nothing else than bunch of frauds and liars who are only interested in taking away all your money and do not even bother to provide appropriate information when customer service is approached. I ordered rakhi for my brother and they asked me to choose delivery date. On that date (2 days before rakhi) when it did not get delivered I called customer care for than 10 times to know that status. These morons kept on telling me not to worry and they will deliver rakhi ‘BEFORE RAKHI DAY’. On the day of rakhi still it was not delivered to my brother and I called again than they started giving me all these bullsheets that it was just estimated delivery date and do not worry we will deliver your order ‘AS SOON AS POSSIBLE’. In two days I almost wasted more than 5 hours with their customer service but all in vain. Even after giving me tracking order which showed that rakhi will deliver after 6 days of rakhi, their cheater customer service agents kept on lying that order is out for delivery. When I requested for order cancellation as there was no point in delivering rakhi once festival is over, at first they kept on telling that they can not cancel the order and finally one of the CSR uttered the truth saying he can cancel the order but I will not get the refund. So I got to know that the f****ng morons are only interested in my money. BTW I had spent 9K+ amount for international delivery of my order and more than 5 hours with their customer service ( which they should also count while calculating refund amount as we are not totally free just for chasing them) . So in and all these ass****les are nothing else than bunch of liars and frauds who just take away our hard earn money”
“They delivered a bouquet that I ordered for a very dear friend's birthday. Bouquet arrived looking blackish and not fresh at all.
When contacted, they claimed that it was fresh when it left their shop. Even the stems and the leaves were turning yellow on the edges and it is drying up too.”
“We ordered a cake frm them for an engagement ceremony at 9 am to be delivered frm 7am to 9pm. They said they attempted delivery at 7pm and then the delivery party could not be contacted and so delivery is not possible again. They gave me no proof of delivery and said that they will deliver the next day to the engagement hall....God knows to whom and they said i will not even get a refund.....terrible service ...spoilt our plan .....pls never order from them, they are making money from is without sending our orders.”
“WORST SERVICE!!
One of the worst services ever! Do not buy from these guy, not a company you can trust! In my case, they were supposed to deliver a birthday cake by 7:00 pm but at 7:30pm they call and say the cake got spoiled! Funny thing this is happening for the second time! It was very embarrassing as all the guest had arrived and I had to run to buy a cake!”
“Even thou i did not order a big or expensive bouquet, they answer my questions without judging.
Reliable, fast and friendly service. Updated us when the delivery is out and received. Highly recommended.”
“I was very happy with the prompt service ,and delivery times were excellent.
Also the size of the pot plant was generous - my daughter was delighted.
Thank you.”
“Avoid at all costs. Ordered a gift box which supposed to have 'going xi fa cai' writing, but delivered something that is nothing like it. Asked why delivered wrong and the only reply I get is 'actual product may vary in shape and design'. I understand things can vary, but this is something totally different. Asked for refund, no response.”
“The worst experience I have ever had. I did not get a call during delivery but only got an email for attempted delivery and followed up over email with their support straight away asking them to place the flowers outside the door. I did not get a call or any reply to the email and the flowers were not delivered.
Since then I have emailed them 6 times and called them 8 times. No replies at all on email. Over call I get to know that they tried to deliver and will not refund any money. Despite not delivering, calling me, or following email instructions. I have now been on a call with them 8 times with the same reply they will call back the same day when they have looked at the case. They never call back. Still refusing to refund the money I am in shock over the bad service and hostage of the funds for these flowers. Never use them!!!”
“Item was delivered to a acquaintance hospitalized. However, the delivery order attached to the hamper indicated "Hari Raya Wishes Gift Basket" instead of "Get Well". Was disappointed as the hamper was not meant for the celebration. Will never order from FNP again.”
“When you receive this lovely hamper, you know it's Christmas time!
I really like how it was decorated for Christmas.
Not to say that the items in the hampers are truly appropriate for Christmas.
They have green and black olives, Ferrero Rocher chocolate (who doesn't love chocolate during the holidays), St Dalfour Fruit Spread, and some chips.”
“The FNP hamper is not only affordable, it's full of unique and quality items inside. What I love most is that it is customizable and practical!
The best part, they even provide free same day delivery island-wide, which was very useful for me! Highly recommend!”
“Terrible customer experience. I have ordered Birthday cake for my friend to be delivered mid night with extra SGD 15 for delivery charges However it didn't get delivered. I called them in the morning and reprentative gave some nasty excuses and at last it never got delivered, I paid SGD 80. Please get ready for surprises. Isays on there site 100% smile guaranteed however in real they give horrible experience. NO OWNERSHIP ..NO RESPONSIBILITY..NO EMPATHY FOR OTHERS FEELINGS”
“Was really surprised that the items were delivered in such a short time. Ordered the flowers for my wife at 2pm and she recieved the flowers at 4.30pm.”
