FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

Questions

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

Write Your review

Tell us how FodaBox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, we were happy with the product but there was quite a significant delay with the delivery. The hampers were due to arrive in time for a Christmas party for only 9 people but by the date of the party only 1 person had received their hamper. We did submit our order 2 weeks before hand. I undestand these things happen especially during COVID but I would have appreciated if someone reached out to provide a status of the delivery, we did not receive any email about our specific delivery.”

Helpful Report

Posted 3 years ago

“I bought 3 of this boxes, very good value for money, altho maybe mixing them up a little so each person gets a different gift on the same day? Naturally it dont matter to those living in different households. Non the less, always something good behind those doors.”

Helpful Report

Posted 3 years ago

“I ordered a hamper in time for Christmas delivery (according to BoroughBox website) but unfortunately this has still not been delivered (12 Jan 21) and despite emailing them, no one from BoroughBox has contacted me. Really disappointed. I won't be using them again.”

Helpful Report

Posted 3 years ago

“Ordered 9/12 two gift boxes for Xmas. Arrived 5/1. Missing 1/3 of the items from one of the boxes as they both came mixed up in cardboard boxes not the promised gift pine ones. Complained no answer. No refund or no missing items sent. Very disappointing.”

Helpful Report

Posted 3 years ago

“I placed an order Via the M arks and Spencer Web Site on 11th December - which I thought that would ensure a delivery prior to Christmas. The order was delivered to the recipient on 31st December - twenty days later”

Helpful Report

Posted 3 years ago

“Possibly the worst customer service I have recieved in my entire life. I was left wondering if I had been conned. Will not be recommending this company - which is a real shame as the products are good quality. Christmas gift ordered on the 8th of December with a quoted 3-5 days delivery, I checked the website after it hadn't turned up and it had been downgraded to 'before Christmas'. Eventually received on 12th January. No response to any email or call.”

Helpful Report

Posted 3 years ago

“Shocking customer service. Placed an order of Christmas hampers for our two vegan members of staff on the 11th December 2020. A few days later I received a generic email (sent to all their customers I assume) advising of delays due to COVID. I waited until the 21st December before chasing for an update as I thought 10 days should be ample time to send out an order and 4 days before Christmas was cutting it fine for hampers to be sent to employees however, no response. I have sent multiple emails since, again, no response. Their phone line doesn’t give you the option to speak to anyone, only to leave voicemails, of which I left a few, again, no response. I finally received the Christmas hampers on the 8th of January 2021 which I refused to accept and asked the courier to return to sender. I have still had no response to my many emails and voicemails and no refund following my 3 requests. I appreciate that these are difficult times however if you do not have enough staff or stock, you should not accept orders and if you’re unable to fulfil orders, it’s only right you let your customers know so that they’re in a position to source an alternative. I never leave bad reviews, if I don’t like something I simply don’t go there or buy from there again but your complete lack of response has left me no choice. I hope to hear from you soon or at the very least receive a refund. Order no. - 100129420”

Helpful Report

Posted 3 years ago

“I’m very disappointed with borough box. I ordered goods on 12th December and over 4 weeks later I have not received them. I have contacted the borough box support lines on 4 separate occasions and received no reply. Very poor service”

Helpful Report

Posted 3 years ago

“Avoid. Ordered a Christmas hamper for a client. Yodel tried to deliver the parcel a week after Christmas when the client was closed. The parcel is now in limbo, unable to collect from the depot and unable to have it redelivered.”

Helpful Report

Posted 3 years ago

“Excellent Service received within two days. Was a present for my niece, she was very please with it.”

Helpful Report

Posted 3 years ago

“We ordered around 50 boxes for our employees for Christmas. The contents of the hampers themselves were well received however the deliver service used (Yodel) were very unreliable. 3 of the hampers arrived 5 days later so they weren't here for the specified date. There was no phone contact number so when contacting them for queries, communication has been lacking. No response for over a month regarding delayed/missing hampers and VAT receipts. We understand it's a busy and unprecedented time but even some basic communication is appreciated.”

Helpful Report

Posted 3 years ago

“I placed 2 orders with BB in early December for delivery Dec 21. One was delivered on time and the recipients were delighted. Delivery of the other was delayed by over 3 weeks - we had made an error in one digit of the postcode! The remainder of the address was correct. Arranging correction of the postcode error proved a tortuous process and not greatly assisted by either your or the carriers (Yodel) support services. The quality of this second product was excellent....”

Helpful Report

Posted 3 years ago

“I am extremely unhappy. I purchased four Christmas Hampers: Order Numbers: 100130508 100130523 100130536 100103901 at £ 99.99 each. As yet only three have been delivered!! Two hampers were delivered to 20 Abbots Close , Romford RM7 8QU In fact only one hamper should have been delivered there. The three hampers should have been delivered to the Neurology Out-Patient Department at Southend General Hospital, Prittlewell Chase, SS0 0RY Only one hamper was delivered there! Only one hamper was delivered before Christmas! There is still one hamper missing! I have tried on several occasions to contact BoroughBox by telephone but this has proved to be impossible Please contact me urgently to discuss the failure of your delivery of one hamper and to discuss my refund John Jestico”

Helpful Report

Posted 3 years ago

“I am extremely disappointed with the level of service that I experienced with BoroughBox. I ordered the hamper on 11.12.20 with the expectation of pre Christmas delivery. In the event, the package was not delivered (by Yodel) till 5.1.21 and the goods were damaged. I tried to contact you directly but with very little success. Overall, a very shabby experience.”

Helpful Report

Posted 3 years ago

“I placed an order (#100128344) was placed on 11 December as a Christmas gift. It has not arrived. Your service is clearly not fit for the purpose intended.”

Helpful Report

Posted 3 years ago

“Was due to be delivered 18/12 this was delayed. Email sent saying would be delivered 23/12 nothin received. Eventually arrived 7/1/2021 no apology or explanation received. Will not use this company again.”

Helpful Report

Posted 3 years ago

“My order of box of beer and snacks for Christmas present arrived finally on 24 December. One of the cans had punctured and soaked everything. One of the snacks was also missing. I emailed customer support immediately but have still had no reply - it is now 9 January so there have been working days in which to do so, even with COVID and Christmas getting in the way.”

Helpful Report

Posted 3 years ago

“Ordered as a Christmas gift for a friend recovering from COVID-19. She was delighted with the variety in her Borough Box and it helped kick-start her appetite as she couldn't wait to try everything!”

Helpful Report

Posted 3 years ago

“As previous recipients of a wine box from yourselves choose these a gift for my family however the late delivery kinda spoiled that a bit although the product is very good. We were offered a refund on delivery due to the chance of late delivery but did not take it up. Do think that a pre Christmas order not delivered until 6th January is quite poor.”

Helpful Report

Posted 3 years ago

“I ordered hampers for family that we couldn't travel to see in the SouthEast - we wanted to buy from a more local producer and I have fond memories of visiting Borough Market with my mother - it was such a good choice - they were all thrilled and said the hampers were beautifully presented and the contents fabulous - it was a real mix - my sister and three teenagers, my sister and hubby who love the latest restaurants and my 77 year old mother - all totally thrilled! The teens as much as the adults! Thank you Boroughbox.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews