FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy my favourite French Comte Cheese through BoroughBox and three service is superb. It is so rewarding to support independent suppliers and they meet all the deadlines and ensure my cheese is perfectly and safely packaged and delivered by couriers. I cannot speak highly enough about them.”

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Posted 3 years ago

“I ordered two borough boxes for belated Christmas gifts absolutely delighted with the service & delivery. Both people who received the gifts said what a delightful present & the quality”

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Posted 3 years ago

“I bought a luxury hamper for my husbands birthday and he/we totally loved the quality of the cheeses, crackers, chutney and wine. It was a wonderful treat to enjoy superior products at reasonable prices, delivered direct to your door.”

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Posted 3 years ago

“Fantastically original, high quality produce, thoughtfully put together. Will definitely use again!”

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Posted 3 years ago

“Very efficient in responding and delivering . The box was a gift and the recipients reported that they were delighted with the ingredients., 'wholesome' and tasty. I would be happy to use it again.”

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Posted 3 years ago

“Lovely gift, and quality food and drinks - friend loved it!”

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Posted 3 years ago

“Exceptional quality customer service; I have never seen such attention to detail and push for perfect fulfilment! The items I sent were gifts, but I gather they were very much enjoyed.”

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Posted 3 years ago

“It was what our grandson wanted for Christmas. I was not sure where the parcel was coming from the UK and whether it would arrive intime although it was ordered several weeks in advance.”

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Posted 3 years ago

“Presently I haven't opened & used my purchase as it was bought as a backup supply in case of pandemic/weather conditions preventing our access to our usual retail outlets. I can write a meaningful review when I have used the product.”

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Posted 3 years ago

Hope you love the product Anthony! Please let us know what you think

Posted 3 years ago

“Lovely gift ideas, well presented and delivered in a reasonable time. I ordered the Remy Martin tasting box which had two miniatures of the cognac, some cheese, chocolate some chutney and a card describing everything. It was well packaged in a gift box and again in a delivery box so everything kept nice and secure. I will certainly be going back to check out other things available and can highly recommend.”

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Posted 3 years ago

“I was really looking forward to shopping from independent producers of interesting items. Despite numerous emails to ask about where my order was I received no reply. Once it had arrived, I was sent an email to ask for feedback, asking me to email if I had any problems, instead of leaving a review. I emailed 2 months ago and still have no response. The products I ordered were great, but some were much too late. Such a shame!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. I can see the irony that you were asked for feedback on a customer service experience which you didn't receive. I have seen and responded to your email now and I apologise again for this lack of communication you received with your order and hope that we have compensated you some of the way to make up for this. We were under a huge amount of pressure during Christmas and very understaffed due to Covid restrictions, so I'm very sorry again that this meant you didn't receive the help you needed. I'm glad at least the products were enjoyed, and I hope that we can provide you with our usually great customer service next time.

Posted 3 years ago

“Unfortunately it took so long to arrive it missed the birthday it was intended for... Contents ok..”

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Posted 3 years ago

Hi there, I'm so sorry your order arrived later than intended and that it missed the recipient's birthday. We were experiencing severe delays at the start of January after Christmas, when your order was placed, with the huge backlog of orders and delays with our couriers. Though I don't want to make excuses and I have now refunded you for the shipping cost of your order as it arrived late. Thanks for your feedback.

Posted 3 years ago

“Gift was delivered within our requested time frame. From the photos we received & the happy as thanks our daughter gave....it appeared that our chosen & consequently delivered gift was exactly as advertised. Our daughter was HAPPY AS & THAT MEANT SO SO WERE WE... THANK YOU BOROUGH BOX...”

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Posted 3 years ago

“I've received my items broken and emailed customer service about it, with photos included. Nearly two months later I still haven't received a reply neither a refund! The company asks customers not to contact them until they receive a reply to their initial query but they never responded to mine. Bad customer service, very disappointed!!”

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Posted 3 years ago

Hi there, Thanks for your feedback. I'm so sorry that no one has gotten back to you regarding the broken candy cane in your order. We were absolutely overwhelmed with thousands of customer queries over the last couple of months and have been working around the clock to get back to everyone, so I'm very sorry we have only just got back to you. I have now issued your a £1 refund for the broken candy cane. I'm very sorry for the inconvenience caused.

Posted 3 years ago

“Very pleased with the box. Good prompt delivery. My only issue would be the cost of postage to Northern Ireland makes it so much more expensive. Was a gift for a friend and he was delighted. Would certainly recommend.”

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Posted 3 years ago

“really disappointing. Ordered a Vegan Box as a treat for my wife as she was doing Veganuary and they supplied an entirely different selection of items which were neither vegan nor vegetarian friendly. When I flagged this to them, they simply apologised that they were busy at the time. No offer of a refund or replacement. Incredibly poor customer service.”

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Posted 3 years ago

Hi there, Thanks for your feedback it's really important to us. I'm so sorry again that the products that were swapped out in your Vegan Box were not suitable and we have followed up with the procurement team to ensure this doesn't happen again. I hope your wife can enjoy these products in February.

Posted 3 years ago

“I bought the box as a gift for a friend, the service received was excellent, website easy to navigate and friend thoroughly enjoyed her gift.”

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Posted 3 years ago

“Ordered the gin making kit for a friend! Absolutely thrilled as it was packaged in materials which you could recycle and I loved the handwritten label, so personal, a wonderful touch; the contents were top quality with a great bottle, complete with label and laminated instructions ( how thoughtful and practical!). The recipe also included suggestions for re-using the sloes for other tipples which again is making the most of the contents. Superb value for money! I am now a huge fan of your products and your philosophy and I have recommended you to all my friends and family! Thanks to the whole team and all the best in these challenging times.”

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Posted 3 years ago

“I’m truly so upset - I understand that we are in unprecedented times, but, putting an option to choose day of delivery should be removed from your site as there will be a lot of disappointed customers, as I clicked the 12th- today is the 14th and the item hasn’t even been dispatched out of warehouse. I even chose the day two days earlier than the recipients birthday in recognition that delivery is harder in covid. I spoke to spoke someone in customer service to resolve this as this was a gift, where I merely received an apology and 10 percent discount code for my next order. Unreliable, will not use company again.”

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Posted 3 years ago

Hi there, I have just looked into this for you and I'm so sorry again that your order arrived a day after the recipient's birthday. Although you did specify the 12th Jan for delivery we do have a note on the website to notify customers there may be some delays on delivery times an to keep this in consideration. All that said, I know it's disappointing that the gift was delivered late and I can see we offered you a 15% discount code to use as an apology so I hope this can go some of the way to compensate for the inconvenience caused. Please take care.

Posted 3 years ago

“Fantastic product, would order again.”

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Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews