FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still don’t know if the hamper I ordered for my grandson in London has been delivered or not. .I was told he would not get it for Christmas as I had intended. Has it been delivered? It would be nice to know”

Helpful Report

Posted 3 years ago

“Very slow delivery - not impressed.”

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Posted 3 years ago

“Kept me informed of delivery and great packing. The products were great too.”

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Posted 3 years ago

“Despite the fact it was a very busy and challenging time for businesses (due to Christmas and Brexit approaching, and due to the ongoing pandemic), BoroughBox communicated well with me and the Breakfast Porridge Pot Gift Box arrived at its destination on time. It was as described, and the recipient has told me that they really like the flavours they've tried so far.”

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Posted 3 years ago

“Hubby was very happy with his beer selection and meat snacks, I ordered for him. BoroughBox delivered in time for Christmas and all was well packed. Thank you will definitely use again and recommend to friends.”

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Posted 3 years ago

“Product was good, nicely boxed and the select was good. But...... customer service none existence sent emails, tweets and used the “contact us” and the experience was lacking on all. Would I use them again maybe but only if I couldn’t get the product anywhere else.”

Helpful Report

Posted 3 years ago

“Website looks good so ordered on 10th Dec, although received mass email message advising of delays in delivery, completely missed xmas, as of today 31st Dec still not received and emailed twice to cancel without reply. Seems there is no contactable customer service at all. Very disappointed.”

Helpful Report

Posted 3 years ago

“Good quality produce, but delivery clearly an issue throughout December. 1 order arrived on time. 1 arrived (after much chasing) on Christmas Eve having ordered 9th Dec. 1 order arrived 30th Dec despite also ordering 9th Dec. Poor communication, lack of updates, and clearly disappointing. I won’t be using again.”

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Posted 3 years ago

“Sent to my Dad as a gift. He was delighted!”

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Posted 3 years ago

“Bought for two of my friends who loved the Prosecco box and a big thankyou for getting it to them on time despite all parcel delays. Very happy with your service and quality.”

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Posted 3 years ago

“Delivered on time food was fantastic would definitely recommend and use again”

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Posted 3 years ago

“We left 2 phone messages before we placed the order that weren't responded to. We placed the order on 7 Dec and it arrived on 31 Dec. It was a Christmas present and we emailed and rang to find out if the parcel would arrive before Christmas and didn't receive any response other than a generic email. The contact we have had from the company has been non-existent and we wouldn't recommend anyone use the company. Covid is no excuse as other companies have delivered on time and kept in contact.”

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Posted 3 years ago

“Placed order for delivery to be made on 22-12-20. Not delivered on time. No correspondence to provide update, no telephone number to call. Poor customer service. 🤷🏻‍♂️”

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Posted 3 years ago

“Got both of my sons some beer and snack box .They loved them. Even with covid around managed to get them in plenty of time.”

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Posted 3 years ago

“Despite ordering in time for Christmas, my order has still not been delivered (its now New Years Eve) to my parents who are elderly and shielding. I would want better info on website about the ability for goods to be delivered on time. I was only made aware that my order would not be delivered in time on Christmas Eve. Not acceptable.”

Helpful Report

Posted 3 years ago

“An absolute disgrace when it comes to communications and customer care. I waited 20 days to get my order and didn’t hear anything from them apart from automated emails when I sent them one first. If they are busy enough with orders then they need to invest more in customer care. The box itself looks fine now it has arrived but I shall never use them again.”

Helpful Report

Posted 3 years ago

“purchased an ultimate craft beer experience box as a secret Santa for delivery to the recipient before Christmas Day. The website had a disclaimer saying they were busy but any order before said date was guaranteed for delivery before Christmas Day. No delivery Christmas Day. Much embarrassment. Got email Day follow apologising saying delivery would be made on 29th. Now NY eve still no delivery and no communication. Would not use this company again and would certainly not recommend it to others. Over promises. Chases sales but the result is it under delivers for the customer.”

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Posted 3 years ago

“The box was a gift and the recipient was very pleased with it. Will be using you again in the future.”

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Posted 3 years ago

“Unfortunately I don’t have the order, parcelforce confirmed they would deliver on Christmas Eve and nothing had turned up, on new year! I even ordered a number of weeks before xmas! Have emailed the support team twice but no replies. Otherwise I’ve had good experiences with borough box, but definitely not this time!”

Helpful Report

Posted 3 years ago

“We understood that there may be delays caused by the coronavirus (not Christmas though as that comes around every year!) and that people may not get their gifts until after Christmas Day. However what has led to this poor review is the lack of communication from Borough Box. We placed 5 orders and had an email that said one of the orders would be delayed until the 29th December (despite the fact that we ordered just before their announced 'Xmas deadline' of the 13th December). No other orders were mentioned in that email and the 29th December went by without any deliveries. And there has been no other communication and no reply to emails sent to them - and now it's December 31st. We hope deliveries will be made but we're beginning to wonder. Borough Box: It really doesn't take long to send an email.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews