Login
Start Free Trial Are you a business?? Click Here

fonegiant Reviews

4.3 Rating 786 Reviews
82 %
of reviewers recommend fonegiant
4.3
Based on 786 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

fonegiant 5 star review on 11th November 2024
Morgan Tate
fonegiant 5 star review on 29th October 2024
Renee Southampton
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 12th January 2023
Cory H Jergens
4
Anonymous
Anonymous  // 01/01/2019
I order a 9.5 imaculate phone and I got a 7.5 dirty one, with scracthes and another brand's charger. We agreed to make a change by a real imaculate and I sent it back, but they sent me the money back and just disappeared. Stopped asnwering my e-mails. I have been 3 weeks without phone because this issue.
Helpful Report
(7.85644E+12) - Posted 7 years ago
Excellent service
Helpful Report
(65465462322) - Posted 7 years ago
Delivery was as said. Good customer services Well done!
Helpful Report
(1245786765) - Posted 7 years ago
My phone arrived very fast and was in pristine condition as described. Very helpful and I would recommend to buy your phone here. Great value for money.
Helpful Report
Posted 7 years ago
Phone packaged as new, arrived promptly. Very impressed!
Helpful Report
(8767456745) - Posted 7 years ago
I asked brought an iPad mini 3 and it was exactly like it was description! I Totally would recomed it! Thnx fonegiant xD
Helpful Report
Posted 7 years ago
Very happy with the phone and delivery thank you so much
Helpful Report
(8.9577E+12) - Posted 7 years ago
Very good
Helpful Report
(87646784767) - Posted 7 years ago
very good, fast professional service. would recommend
Helpful Report
(1.31217E+12) - Posted 7 years ago
The customer service I received from fonegiant us 5 stars . The phone was as described and works perfect All my enquiries were replied same day via email
Helpful Report
Posted 7 years ago
They send me stolen phone which is according them there supplier send them which is not there fault but staff very good and they refund me straight away staff very polite and helpful
Helpful Report
(5.15366E+11) - Posted 7 years ago
So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.
Helpful Report
(7.85857E+22) - Posted 7 years ago
Phone was as described and fast delivery, I have been using the phone over 3 weeks , so far no problem and really happy with the purchase. I saved £100 by buying phone from fonegiant instead buying it new. well worth the money
Helpful Report
(9.56847E+14) - Posted 7 years ago
Ok there was a mix up in the phone sent at first, but you dealt with it very professionally and quickly and the next phone was as exactly as advertised. It's the customer service that makes the difference.
Helpful Report
(6.47458E+14) - Posted 7 years ago
The phone was in the condition described, but was despatched to the wrong address. The phone had not been wiped so it still had some photos on it.
Helpful Report
(3.25632E+14) - Posted 7 years ago
Recommend Fonegiant 100%. Ordered S7 Edge arrived promptly. The phone is in "pristine" condition as advertised. Very professional standarts!
Helpful Report
Posted 7 years ago
Incredible speed my brand new iPhone 7 was delivered the next day as stated on the website. The deal was cheaper than eBay I guess this is the new place for phones Already looking for another phone for my daughter Well done fonegiant
Helpful Report
Posted 7 years ago
Ordered HTC M9 grey Immaculate Condition online around 2pm and it arrived the next day by a free shipping method Amazing service
Helpful Report
Posted 7 years ago
Very disappointed as phone described as immaculate was badly worn The Ace Galaxy 3 that I purchased was described as Grade A Immaculate and complete with box.giving me the impression it was as good as new. It arrived in an almost flat envelope giving the impression that the box containing the phone was smaller than I thought. The phone had been provided without a box. The screen was badly scratched as there were rub marks and scratches on the back too. Had a helpful text chat on their web page and I was promised the correct item the next day - the problem was said to be a mistake in the dispatch department. Fonegiant need to sort this out as other people have reported similar problems. Their representative promised the replacement phone would be properly checked. I mentioned I was now worried about batteries and getting something heavily used with limited future life. Hopefully I will be able to give a better review on the replacement mobile phone. Will try and put some pictures of the alleged immaculate phone on my Facebook page. UPDATE - Customer Service through Adam and the web page chat was OUTSTANDING. This means of communication is so helpful for those like me who are hearing impaired and furthermore it avoids expensive telephone charges. As promised a Samsung Galaxy Ace was delivered as a replacement the next morning. The item originally ordered was out of stock and therefore an upgrade was provided. I don't think that the wrong item was sent out as part of a fraud. Other customers to have provided reviews or complaints about getting the wrong items but there is a high proportion of four and five star reviews to those one or two star reviews where there have been problems. My original review was two stars but I have now upgraded it to four stars to reflect a balance between the superb Customer Service support and the errors of their dispatch Department that could perhaps be easily resolved
Helpful Report
Posted 7 years ago
Dear Victor As promised We have replaced your Mobile phone the next day and as discussed you are currently Happy with the replacement. If you require any further support please email us on info@fonegiant.com
Posted 7 years ago
Although the sent the wrong Ipad out, 16gb instead of 32gb, the remedial response was excellent. Quick reply - option for a discount or exchange - I took the exchange - return post label sent immediatly, posted it on Monday, 32gb Ipad recieved today Thursday. When things go wrong, that's when you find out the calibre of the company you're dealing with - FoneGiant passed with flying colours - Well done guys.
Helpful Report
Posted 7 years ago
fonegiant is rated 4.3 based on 786 reviews