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fonegiant Reviews

4.3 Rating 786 Reviews
82 %
of reviewers recommend fonegiant
4.3
Based on 786 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

fonegiant 5 star review on 11th November 2024
Morgan Tate
fonegiant 5 star review on 29th October 2024
Renee Southampton
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 12th January 2023
Cory H Jergens
4
Anonymous
Anonymous  // 01/01/2019
Very Happy Received next day. This is my 2nd order from fonegiant and i haven't been disappointed. Recommended.
Helpful Report
Posted 7 years ago
I purchased an iPhoneon 2nd ofAugust I have not received yet and they told me the second day delivery
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Posted 7 years ago
Apologies for the inconvenience We have fully refunded your order already Best Regards
Posted 7 years ago
Sold what I required at a reasonable price with good telephone advice and prompt delivery.
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Posted 7 years ago
Recieved the phone in excellent condition. Great company would definately use again.
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Posted 7 years ago
Absolutely appalling experience with FoneGiant. I purchased a second hand device from them in decent working order. Within a few months it had completely broken, apparently caused by a known defect in a very specific LG model (the one they sold me). LG customer support they could do nothing because it is bought second hand. So I contact fonegiant support asking to see their warranty. They respond EXTREMELY SLOWLY (sometimes taking weeks/ months at a time) eventually assuring me that LG will repair the device. This is incorrect advice. I continue to pursue things with fonegiant, at which point they tell me the warranty has expired and can do nothing for me. To be clear - this was months after I first ask to see the warranty pertaining to my device (to which I had no response) and after them evidently stalling over several emails. FoneGiant have scammed money from me. Diabolical customer service after providing me with a faulty phone, then purposefully wasting time until after your 'warranty' expires (which you STILL haven't shown me) is extreme malpractice. AVOID AT ALL COSTS.
Helpful Report
Posted 7 years ago
I placed an order for an 'immaculate' Sony Xperia XA on February 27th 2017 (Order #100006383). The phone came with a coupe of scratches on the sides and on the main camera -which made most photos look blurry. After 3 months, some of the pixels on the screen started to appear a bit darker, like "burned". On the fourth month the phone screen was practically 'burned' on both sides. Also, the camera started failing to focus and on occasion, the phone got stuck while taking a photo and I had to restart it. I contacted Fonegiant regarding these issues and shipped the phone over to them, but they replied that 'this was caused due to heat damage, sun or heat source and it is not covered under warranty and I have voided my warranty so the item will be shipped back to me'. I never let my phone close to any kind of heat source or the sun and always kept in on a case in other protected areas inside my bag. Fonegiant just stopped replying to my e-mails after that point. I am very disappointed with the purchase and customer service as I am currently stuck with an 'immaculate refurbished' phone with burned screen, blurry photos which often gets stuck.
Helpful Report
Posted 7 years ago
Dear Customer The screen had Yellow patches allover the LCD As this comes under physical damage it cannot be covered by warranty as warranty only covers internal failures Best regards
Posted 7 years ago
the phone was delivered the next day and as described great service definitely would recommend fonegiant
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Posted 7 years ago
So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.
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Posted 7 years ago
Fonegiant is one of the best and cheapest company. I ordered 2 iPhone 7s and both arrived the next day and came as described in the description. very pleased with the service and would recommend
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Posted 7 years ago
I put an order in for a Samsung galaxy s6 edge plus and it came the very next day. No problems at all would recommend fonegiant :D
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Posted 7 years ago
Just picked up a deal on Samsung galaxy s6 64gb Arrived safely and described Would recommend fonegiant
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Posted 7 years ago
This is third phone I buying from this company And every time they exceed expectation with their prices product and delivery
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Posted 7 years ago
The phone was described as "grade B, 8/10". It is covered in chips to the rear and around the bezel, and the battery is defective, only holding about 66% capacity. I will never ever buy from Fonegiant again.
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Posted 7 years ago
Found superb deal on iPhone 7 phone came on time and as described Lovely service
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Posted 7 years ago
The phone was packaged well, but was not completely as described; a large scratch on the screen was not mentioned in the product description. The phone was also faulty, and did not work, no matter how many different cables I tried. It did not receive power or turn on at all.
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Posted 7 years ago
The phone was packaged well, but was not completely as described; a large scratch on the screen was not mentioned in the product description. The phone was also faulty, and did not work, no matter how many different cables I tried. It did not receive power or turn on at all.
Helpful Report
Posted 7 years ago
Please beware of this company. On Saturday 22/07/2017 I purchased a phone via their website, the money was removed from my paypal account immediately . The phone was sold as next day delivery. On the following Tuesday the phone still hadn't arrived so I phoned them to enquire. I was told that the phone was out of stock so I could choose a different phone. I asked if I had not contacted them, would they gave contacted me to inform me of this. I also asked to speak to the manager, (I was informed it was as Ali Khan) he apparently was not available for me to speak to! Please beware of this company.
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Posted 7 years ago
Apologies for delay and inconvenience caused Due to stock count error we have over sold the product We have issued full refund immediately
Posted 7 years ago
Bought a iPhone 6 from them, was brilliant condition and looked new. Happy to buy a phone that is cheaper than from Apple.
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Posted 7 years ago
This store is brilliant ,I ordered Samsung S6 edge Plus 32gb Gold on Tuesday and received on Thursday as described fully working I will soon order a phone for my son as well hope I can get a coupon for my second order ?
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Posted 7 years ago
Terrible service and experience. Phone broke down within four months. Called to confirm under warranty. Advised to send phone in whilst under warranty. When followed up informed not under warranty and will not be fixed. Manager would not call me back.
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Posted 7 years ago
fonegiant is rated 4.3 based on 786 reviews