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fonegiant Reviews

4.3 Rating 786 Reviews
82 %
of reviewers recommend fonegiant
4.3
Based on 786 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

fonegiant 5 star review on 11th November 2024
Morgan Tate
fonegiant 5 star review on 29th October 2024
Renee Southampton
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 12th January 2023
Cory H Jergens
4
Anonymous
Anonymous  // 01/01/2019
Wrong colour phone also no sim slot and phone is locked
Helpful Report
Posted 7 years ago
I ordered a 6 plus and realised I wanted a 6s, emailed immediately. They changed order, invoiced the difference and I got what I wanted quickly. This is the third phone I have bought from them, very pleased with all.
Helpful Report
Posted 7 years ago
Great phone in immaculate condition, as described. Quick response and delivered next day, plus a charger thrown in as well. Very pleased.
Helpful Report
Posted 7 years ago
Got what I wanted and delivered promptly
Helpful Report
Posted 7 years ago
Was sold a faulty phone, was replaced with another faulty phone, then conviently lost by courier when asked to refund, said they were only covered for £50 if lost in post, then didnt even receive that, do not touch with a barge poll
Helpful Report
Posted 7 years ago
Dear Zoe Can You please provide your order number So I can investigate this for you Immediately as we cannot find you on our system. please send your details to Info@fonegiant.com
Posted 7 years ago
Excellent service brilliant phone,would use these people again.
Helpful Report
Posted 7 years ago
Quick receipt of item, excellent customer service/response times & product immaculate. Thoroughly recommended.
Helpful Report
Posted 7 years ago
Bought an iPhone SE 'as new' for a great price and it is immaculate. It was delivered next day and DPD delivered on time within the allocated and communicated 60 min slot. I recommend this vendor.
Helpful Report
Posted 7 years ago
got a top deal on Iphone 6S plus sim free and free next day delivery was a great bonus Very easy to use website
Helpful Report
Posted 7 years ago
When i first bought my galaxy s6 from this website it arrived the very next day. Was said to be immaculate condition and I would agree that it was. However, on the same day it arrived the screen was unresponsive but I just ignored it as I thot it was a little problem. Now may months later the phone is completely unresponsive and after getting it checked out it was revealed that the phone screen was already a replecment. I guess this is what i get for buying refurbished phones to save a couple extra pounds.
Helpful Report
Posted 7 years ago
I ordered an 'immaculate' phone; it was far from immaculate - it was scratched on the back and has chips all over the front. I messaged fone giant who seemingly thought I was enquiring to buy so they responded immediately with links to their store etc. When I explained that I had already made a purchase that was not as advertised they have completely ignored me. It's been a week now with no contact. Save up the extra and buy brand new from someone reputable, I won't buy 'refurbished' ever again.
Helpful Report
Posted 7 years ago
My order was delayed which led me to doubt whether I will get it for when I needed however, item did arrive today as promised. Totally trustworthy company and competitive prices
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Posted 7 years ago
Bought samsung s4 mini sent abroad 2 find has no speaker fone
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(8.97359E+11) - Posted 7 years ago
Saved me £400 on a second hand phone and the phone is excellent condition so far.
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(7.58356E+19) - Posted 7 years ago
This is second phone I bought from FoneGiant in a year And they have definitely impressed me again, spot on condition and best price
Helpful Report
Posted 7 years ago
Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.
Helpful Report
(8.94757E+12) - Posted 7 years ago
Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly
Posted 7 years ago
Recieved phone promptly , grade B , more knocks than expected also still locked to O2 , I'm waiting for an unlocking code , if it doesn't arrive today it's going back!
Helpful Report
Posted 7 years ago
Dear Customer As promised we are sending out a replacement today with free tempered Glass Apologies for the inconveniences
Posted 7 years ago
Brilliant quality ipad air 2 purchased. Described exactly as received and delivered safely and fast.
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(9.87689E+11) - Posted 7 years ago
A straight forward transaction.
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(78070524564) - Posted 7 years ago
Sent phone immediately
Helpful Report
(2.31235E+15) - Posted 7 years ago
fonegiant is rated 4.3 based on 786 reviews