FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery. The product is top quality and the prices are great. The website is easy to navigate and order. I have ordered from Food Service Direct numerous times and have been satisfied with every order. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review. We are thrilled to hear you are happy with our service and we cant wait to see you on foodservicedirect.com again!

Posted 3 weeks ago

“The cauliflower gluten free pizza crusts are the greatest! Quick shipments!”

Helpful Report

Posted 2 days ago

“Excellent!”

Helpful Report

Posted 3 days ago

“I guess I accidentally ordered the wrong pizzas. I meant to order the individually wrapped Tony’s pizzas but ordered ones that were not wrapped. I asked customer service if I could return and trade them but did not hear back in a timely manner. The pizzas that I received were not the same as the individually wrapped pizzas I ordered previously. My grandsons will not eat these. Neither will I. They are not the same pizza. I will try to find some needy families that could use them. So sorry I did not order the correct ones. :-( !”

Helpful Report

Posted 6 days ago

“Good quality and good service,thanks”

Helpful Report

Posted 6 days ago

“Products arrived quickly and as advertised. Very pleased”

Helpful Report

Posted 6 days ago

“Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.”

Helpful Report

Posted 1 week ago

“I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!”

Helpful Report

Posted 1 week ago

“Service is fast and ordering is easy. When I've needed customer support I was able to get in touch with someone through messaging and the follow up emails made sure I had documentation of the resolution. I'm able to find vegan products that are difficult to find through other services. I wish there was a way to return the styrofoam coolers used to ship cold products so they could be reused.”

Helpful Report

Posted 1 week ago

“Item as was advertised. satisfied with the entire experience.”

Helpful Report

Posted 1 week ago

“Taste like pizza hut. I really likeb it t & it came right on schedule”

Helpful Report

Posted 1 week ago

“Our order arrived late. We did not have the acai for the event we were hosting and to make it worse we went out of town immediately after so it all melted by the time we got home. Really disappointing.”

Helpful Report

Posted 1 week ago

“ordering was easy and the prices were good. I was a little surprised by how small the portions actually were (they seemed bigger online) and about 10% of them arrived damaged. Luckily there were more than I needed so it still worked out.”

Helpful Report

Posted 1 week ago

“Since there is no web site, it makes for a difficulty shopping experience. That’s my only complaint. Communication is difficult for me. I was very happy with my orders!”

Helpful Report

Posted 1 week ago

“I got the wrong item. I ordered a case of Good2Grow Fruit and Veggie blend and I got Antioxidant blend. I will never order from them again”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We sincerely apologize if you received the wrong item! It looks like our team sent you an email on 10/16 asking for more information, but we did not receive a response. We stand behind our shipments and want to resolve this for you! We will be reaching out again to get this resolved as soon as possible!

Posted 1 week ago

“These tarts are very tasty but the packaging needs help. Each row had at least 1 broken tart. Then the bottom row had multiple broken ones. Just not the best bang for my buck.”

Helpful Report

Posted 1 week ago

“QUICK SERVICE . PACKAGED WELL”

Helpful Report

Posted 1 week ago

“Our oder arrived with all the dough thawed and exploded within the box. There has been no response from Food Service Direct despite us sending photos.”

Helpful Report

Posted 1 week ago

Thank you for your feedback and we apologize for the inconvenience. Unfortuantely we have not received any correspondence from you regarding this order, however, we stand behind our shipments and want to make this right. A representative will be reaching out to you directly to resolve this issue.

Posted 1 week ago

“I always have a seamless experience with FoodService Direct - high quality products, reasonable prices, easy ordering, and quick shipping!”

Helpful Report

Posted 1 week ago

“Overpriced and very poor Customer Service took me a week of arguing just to get a refund”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We apologize for any frustration caused by the delay in transit. Although transit delays are beyond our control, our team processed a refund as soon as you reached out stating you received your order thawed. Please don’t hesitate to reach out if you have further questions.

Posted 1 week ago

“service was great, representative I spoke with was great, product was great, recieved my order in reasonable time. I will purchase here again.”

Helpful Report

Posted 1 week ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews