FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased”

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Posted 2 months ago

Thank you for the review! We appreciate your business.

Posted 2 months ago

“We have ordered the same item 3 times. Two out of the three times ALL of the ice was melted, card board box was wet and falling apart, and the cheese containers warm to lukewarm. We will not be ordering aagin”

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Posted 2 months ago

Thank you for taking the time to leave us a review. I am sorry to hear about the issue with your last shipments. This is not how we expect our shipments to arrive and not up to our standard. I will be having a member of our reach reach out to you directly regarding this issue so we can get it corrected. You are never stuck with a thawed shipment. You can also call our customer service line directly at 855-705-0755 if you would like to speak with someone now!

Posted 2 months ago

“Fast delivery for quality Products”

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Posted 2 months ago

Thank you for taking the time to leave a review and trusting us with your order!

Posted 2 months ago

“FoodserviceDirect is a great company with wonderful products. They stand behind their products and replace anything that is wrong. Thank you.”

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Posted 2 months ago

Thank you so much for your kind words, we are so happy to have you as part of the FSD family. We know things go wrong from time to time and thank you for always allowing us the opportunity to make it right.

Posted 2 months ago

“I ordered the spanakopita for a wedding I was throwing. It arrived frozen. All I had to do was put it in the freezer until it was time to heat them up. The directions were simple. It was a hit! Easy too. Everyone loved it!! Thank you👏🏻”

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Posted 2 months ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition! Thank you for allowing us to be a part of this special day.

Posted 2 months ago

“This is the second time I have ordered the Lavosh cracker bread this year. The first time was wonderful, there were maybe 2 or 3 crackers broken cracker bread in 3 boxes (21 breads). The last order I bought was for a wedding I had last week. I purchase 5 boxes! I was only able to salvage 9 of the 35 breads because they were cracked or in pieces! I had to run to Costco and buy 200 croissants. I will never purchase these again!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sorry to hear how your order arrived. This is not at all up to our standard. I am having a member of our team reach out to you to work on getting this fixed. You can also give us a call at 855-705-0755. You are never stuck with a damaged product. If you have any issues with delivery always give us a call and we are happy to help!

Posted 2 months ago

“Speedy service. Will definitely reorder”

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Posted 2 months ago

Thank you for trusting us with your order!

Posted 2 months ago

“Arrived frozen and ready to put In freezer, will purchase from them again.”

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Posted 2 months ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 2 months ago

“Good service yet slightly slow shipping.”

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Posted 2 months ago

Thank you for taking the time to leave a review! We offer expedited shipping options at checkout and are looking into ways to get orders to customers faster!

Posted 2 months ago

“All arrived in good condition.”

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Posted 2 months ago

Thank you for the review! We appreciate your business.

Posted 2 months ago

“So happy we ordered from FoodServiceDirect. The order came in packaged for food safety and the food was high quality!”

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Posted 2 months ago

Thank you for trusting us with your order! We are happy to hear everything arrived in perfect condition!

Posted 2 months ago

“This is one of those few companies that deserves and earns my complete trust, and even more my sharing with others. Orders are handled quickly, accurately, with care for the product as well as for disposal of packing methods. And their Customer Service is awesome indeed. They remind me of an old piece of wisdom from my Dad - "It's not just ˆwhatˆyou do that matters, it ˆhow* you do it that matters more. That's Food Service Direct. My thanks and admiration. MJ”

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Posted 2 months ago

Thank you so much for the wonderful review. Your kind words mean so much to us. We appreciate your trust.

Posted 2 months ago

“FoodServiceDirect found the items I was looking for and sent them to me. No complaints! Great service.”

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Posted 2 months ago

Thank you so much for leaving a 5-star rating for FoodServiceDirect.com! We are thrilled that you had a great experience with our service. We sincerely appreciate your kind words and the time you took to share them.

Posted 2 months ago

“Frozen product arrived very frozen and timely”

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Posted 2 months ago

Thank you so much for taking the time to rate FoodServiceDirect.com with five stars! We are thrilled to hear that you had a positive experience with us. We are particularly delighted to read your comment about our frozen products. We take great pride in ensuring their quality and freshness, so it's fantastic to know that your frozen product arrived very frozen and timely.

Posted 2 months ago

“I am very happy with FoodServiceDirect, they have a variety of items to help your business grow. Excellent customer service communication in helping you with any questions you might have.”

Helpful Report

Posted 2 months ago

Your kind words mean a lot to us, and we are delighted to know that you are very happy with FoodServiceDirect. Our goal is to provide our customers with a wide range of products to support the growth of their businesses. Additionally, we take great pride in offering excellent customer service and ensuring smooth communication to assist you with any inquiries you may have.

Posted 2 months ago

“excellent customer service, my order came on time , packed in ice, no complaints”

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Posted 2 months ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We greatly appreciate your feedback and are thrilled to hear about your positive experience. It's fantastic to know that we could provide excellent customer service and ensure your order arrived on time, perfectly packed in ice. We sincerely value your support and look forward to serving you again in the future.

Posted 2 months ago

“Can’t believe you’re asking me for a review your service was horrific. It took forever to get the product. Customer service was uncompassionate.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your experience was not a good one. I looked at your order and I see that your order was placed for a special order item. These are not kept in our warehouse and are only ordered on request when you submit an order with us. The lead time for this product is listed on the product page and you do have to confirm the wait time before placing your order. Our team would have been more than happy to help you find something that would fit your needs and be fulfilled sooner had you reached out before placing the order.

Posted 2 months ago

“I am very happy being able to order the quoin meat crumbles from you because I cannot find them in the grocery store anymore. Your service and delivery is excellent.”

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Posted 2 months ago

We are thrilled to hear that you are very happy with our service and delivery. Your satisfaction is our top priority, and it brings us joy knowing that we have been able to meet your expectations. We understand that sometimes it can be challenging to find certain products in local grocery stores, and we are glad to be able to provide you with the Quorn meat crumbles you love.

Posted 2 months ago

“Delivery is quick. Food preservation is excellent”

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Posted 2 months ago

Quick delivery is one of our top priorities, and we are glad that it met your expectations. It is fantastic to know that you have noticed and appreciated that aspect of our service.

Posted 2 months ago

“Food Service Direct delivered the product but the expiration date was cut off. So I don't know if it safe to eat pr not.”

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Posted 2 months ago

Thank you for taking the time to leave us a review. There should have been a date stamped on the box as well as the sticker on the individual package. I am having a member of our ream reach out to see if we can help you get that date figured out.

Posted 2 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews