FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with my order. The product was fresh and it was a much better price than Amazon”

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Posted 5 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 5 months ago

“Other than the long wait for order, customer service stayed in touch and kept me updated. For that I am pleased.”

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Posted 5 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 5 months ago

“Fast and awesomely packaged wings. Couldn’t be happier with this purchase. Packed with dry ice which made everything stay nice and frozen.”

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Posted 5 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 5 months ago

“The breaded veil panties were awesome! I'm ready to put in another order”

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Posted 5 months ago

Thank you for the awesome feedback. We look forward to your continued business. See you soon!

Posted 5 months ago

“Great products, excellent shipping methods (frozen foods arrive frozen). Highly recommend!”

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Posted 5 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“Called to make sure the product in the photo is what I would recieve and was told by a gentelman that he asured me it would be, It was NOT what I recieved! Very disapointed.”

Helpful Report

Posted 5 months ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 5 months ago

“These were perfectly flavored and excellent for the kids (and picky adults) in our large gathering.”

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Posted 5 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“My family and I enjoyed the açaí. We usually order a bowl weekly at $12.00 a piece for a family of four. This is a better value for my family and I. Also, this is very tasty.”

Helpful Report

Posted 5 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“sold single unit instead of pack of 8, then wouldn't give others because "can't split packaging"”

Helpful Report

Posted 5 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 5 months ago

“There were initially problems with shipping here to hot South Florida. BUT... the customer service was SO perfectly over-the-top accomodating that it made up for the problems and turned me into a lifelong customer. These people went FAR above-and-beyond to make certain the problem was solved AND the customer was happy. I am happy; and they were GREAT!”

Helpful Report

Posted 5 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 5 months ago

“The order was delivered in great packaging to keep it frozen. The packaging is 100 percent biodegradable which was a bonus.”

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Posted 5 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 5 months ago

“I am very satisfied with the service , although I have bee ordering for years , I never received a discount when applied for.”

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Posted 5 months ago

We are thrilled to have you as part of the Food service direct family! Please feel free to reach out to us anytime. We would be happy to assist you adding a promo code to your order.

Posted 5 months ago

“I ordered a 24 pack and only got 19.. plus the box was open when I got it.”

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Posted 5 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 5 months ago

“The only place I could find Kraft whole grain mac and cheese that didn't have an exorbitant price. I am quite pleased with my purchase.”

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Posted 5 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 5 months ago

“Quality butter and fast delivery.”

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Posted 5 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 5 months ago

“Product availability is an issue for me.”

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Posted 5 months ago

Please reach out to our customer service team! We’ll definitely get you taken care of. DM or email CustomerService@FoodServiceDirect.com!

Posted 5 months ago

“Love this product”

Helpful Report

Posted 5 months ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 5 months ago

“Good product and shipped quickly. Very satisfied.”

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Posted 5 months ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 5 months ago

“I had a great experience in ordering the walking taco chips for a graduation party. The chips arrived in great condition and I received my order within four days of placing my order. I was very pleased even though I noticed some not so good reviews. I will be ordering again from your company. Thank you for your prompt delivery and amazing quality products!”

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Posted 5 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 5 months ago

“Received my sweet cream cheese pretzels super quick with no issues - absolutely will purchase again!”

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Posted 5 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 5 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews