FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almist all of the cans were dented up so badly, they were not stackable in my pantry. I have never received any canned foods as badly dented before...at least 19 of the cans. The bavarian Kraut is delicious, but I hope eating out of badly dented cans doesn't affect the product. I guess the box was too big and there was nothing inside to protect the cans.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“I purchase few things periodically from this company. The only problem I face with one particular product is frozen cooked eggs, by the time they arrive more than half are broken to pieces. This company should consider a better packaging, overall I am Please with product and service. Thanks”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“To be honest, everything I've ordered surpassed my expectations. The best quality products and arrived in great condition. I keep my freezer stocked.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Love the juice… and the foodservice help me send a email when they going to have the product in stock again.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“I bought a special order from this company thinking they were wholesalers. The listing was unclear so I ordered 5 boxes thinking I would get 92 unit. I received 10. I don’t understand how as a wholesaler that you are listing the product for more than anyone on the market. I bought for an avg of $23 per item which is almost $10 higher than Publix, Walmart or Amazon. I just don’t understand the wholesale label.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you were having trouble with placing an order. If you have any questions before and after placing your order please feel free to reach out to our customer service team, we would be happy to answer all your questions. I took a look at your order I do see that you ordered the Cesar Simply Crafted 2 Four Flavor Wet Dog Food, 16 count. As per the listing, each case will come with 2 boxes of 8 cups totaling 16 cups per order. I also see you ordered 5 so you would receive 10 boxes of 8 cups. Again if you have any questions about any items please reach out to us we would be happy to answer any of your questions.

Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Good service good product”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Prompt and efficient delivery process along with easy online order processing. Updated regarding order status were accurate and timely.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Fast shipping, reasonable price an excellent quality of the”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business!

Posted 1 year ago

“I love to be able to order the Chef's Seasoning packets, because I can't have salt and the seasoning packets are perfect for making the food taste better. Thank you.”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“Food Service Direct has provided quality service and given me the opportunity to purchase items not available year round. One example is cranberries that do not appear on produce shelves other than in the fall and early winter. They also provide items not available locally such as rhubarb in the southwest. Both cranberries and rhubarb are available frozen year round as two examples. Bravo FSD !”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get these for you. We really do appreciate your business.

Posted 1 year ago

“I ordered the mini hot dogs with buns for a birthday party. I'm not a fan of hot dogs until now. These were by far the best tasting hot dogs ever. Cooked up well, convenient, all in all a hit. The service in ordering was wonderful. I will be reordering soon. Just to have them on hand.”

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Posted 1 year ago

Thank you for the AWESOME feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great place to order for large events. Products are good and speedy delivery.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“The products I ordered are trusted, commercial grade icings that I used to work with and I was very happy to have them at home as a cottage baker! However I was given a large tub of icing that was short dated while the other one still has a few months left. The shipping sticker was put over all the i greediest info and the shelf date, thankfully I could see the date through the label, but nothing else. Otherwise I am happy with the icing and the time of shipping.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us we really do appreciate it. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“The package arrived quickly and with excellent care. The food was delicious and as expected.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“They are great, my son has cancer and s Most of the time these are all he can use for food.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“packing was good, just need to make offer of free shipping or minimal charge . Thank you.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Super customer service. I messed up my own order. They spotted it and contacted me immediately. Updated at all stages of processing. Shipping was quicker than expected. Thank you!”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Very quick find and a very prompt delivery! Thank you.”

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Posted 1 year ago

You’re certainly welcome! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Keep up the great service!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews