FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great serivce always. Fast and no hassles.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“Great service and products!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 2 years ago

“Ordered 3 times, and twice shipping service had breakage that reversed the delivery automatically. Each even was handled with ease. Good execusion.”

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Posted 2 years ago

We apreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“Package came damaged. Had to throw away 6 containers that were broke open. Also, the expiration date was 3 weeks after I received the package! I will not buy from this company again.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“was really happy to find a product I had been looking for for a while, the service and delivery were very prompt.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“My only complaint it both times I ordered it showed me a code for free shipping. Both times I ordered I was charged shipping. Otherwise happy with my order”

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Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you were having issues adding your promo code to your order. Please feel free to reach out to our customer service team before you order so we may assist you in adding your promo code.

Posted 2 years ago

“It Easy to order and the package come on time, I like it alot”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“What we wanted was easy to find, Order was filled as promised. Very Satisfied!”

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Posted 2 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 2 years ago

“should improve”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“I was notified the cereal I wanted was in stock at $10 a box plus I had to pay for shipping. Walmart has it for $4.18 a box and free shipping. You are price gauging and I don't appreciate being taken advantage of. There's nothing you can say, the difference in price say's it all. Shame on you. I am a senior and it seems everyone is out for the almightly buck. Even Walmart at $4.18 was $3.68 last order. It's always, gasoline prices, can't get anyone to work, everything is a SCAM. I ordered before but I won't be ordering again. Take my email address out of your computer. Your company sure runs a racket, I am ashamed for you. Margaret Stickler.”

Helpful Report

Posted 2 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor in the price of extra packaging for the items.

Posted 2 years ago

“Pretty good. When I ordered the juice got confirmation and shipped right away..when I ordered the Iceland water..not as good. Confirmations were slow or not at all and took 5 or more days to ship..once was canceled without informing me...”

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Posted 2 years ago

“very good product and on-time delivery.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Food was delivered promptly and was delicious~”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Made order. Order was delayed. Order was recieved. Wrong product sent to us. Order was made again, with no charge. Order delayed. Excuses made. Order delayed. Tired of asking to speak to a manager or a supervisor with no results. Supervisor in a meeting, supervisor in training, supervisor at lunch.... Order delayed. Asked for a refund. Got a refund. How do rate "no service?"”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 2 years ago

“My shipment arrived quickly and was still frozen. I always have a good experience...this time was no different.”

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Posted 2 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 2 years ago

“received exact order in time stated very satisfied”

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Posted 2 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 2 years ago

“They were expired.”

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Posted 2 years ago

Thank you for the feedback. We take expiration dates very seriously and with the utmost importance to resolve as quickly as possible. Please shoot us over an email with the item details and we will do what we can to make this right for you. I do see that you were not charged for this order. Please feel free to reach out to us we would love to help.

Posted 2 years ago

“Service was very satisfying food was professionally packaged very happy with it all, will order as soon as I run out again thank u”

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Posted 2 years ago

Thank you for the feedback! We look forward to serving you again.

Posted 2 years ago

“Great for hard to find items. Shipping is really slow. One week or more for delivery.”

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Posted 2 years ago

We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews