FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order yet. I ordered it on July 21st and received an email that it shipped on July 22nd. It is September 1st and still I have not received my order. The link for shipping updates just state “order in process”. Very disappointing. I will not be ordering from here again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am showing your order was damaged in transit with our carrier. A member of our team will be reaching out soon, but you can give us a call at 855-705-0755 and we will be happy to get this corrected for you!

Posted 2 months ago

“I have ordered lindys italian ice before but this time there was no dry ice to keep it frozen and out of the case all of them were melting. Had to throw 1 whole box out. Disappointed”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a review. I have sent a message to our customer service team to reach out regarding this issue. Any time you have an issue with delivery just give us a call and we will work with you to make it right!

Posted 2 months ago

“Great options, great variety, and pretty fast delivery time. I used the Styrofoam coolers to store my fur baby's treats 🤣”

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Posted 2 months ago

We appreciate your business and the great feedback!

Posted 2 months ago

“Very good service and fast delivery. Will definitely order from them again.”

Helpful Report

Posted 2 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 months ago

“I have order the Sea Salt Amish Butter in 6 pack. It is a lower price than anywhere on the internet. Easy to access to order any of their products and packaging is well done and delivery is fast with pristine proctive shipping container. Butter is still frozen when delivered in this Hot Texas heat. THey are my go to company everytime.”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 months ago

“My Discover card was hack right after I called in an order and made a purchase by phone through a sales rep. You may want to investigate alittle deeper. I was happy with the product but was lost on when it would ship. I have to call and get more info.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. I can assure you we have fully looked into our system and there are no breaches. If your credit card was hacked it would not have been done in our system. Frozen items, such as the one you ordered have to maintain their temperature during transit. Because of that, some orders are held to ship on Monday so they are not sitting in a hot truck over the weekend. All of our product pages should alert you if an item might need to be held until Monday, but our team is always standing by to help with any questions you may have.

Posted 2 months ago

“I was able to find a product that was taken out of my local stores. The ordering process was easy and the shipping was great. Thank You!”

Helpful Report

Posted 2 months ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 months ago

“Love my apple pie egg rolls! Tasty and is well received by my customers”

Helpful Report

Posted 2 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 2 months ago

“I truly enjoyed the acai sorbet 3 gallon. Very delicious. Thank you!”

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Posted 2 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 months ago

“Packaging was poor. Looked like it was just thrown into a box. Alot of cases were just loose. Had to re -pack. Nothing was broken but took some time re-pack. Was on time though. Thanks Bill Capote”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a review. I am sorry to hear about the mess, but I am so happy nothing was broken. I will make sure to speak to our warehouse manager so we can continue to improve!

Posted 2 months ago

“Food arrived still frozen and on time.Can't ask for more.”

Helpful Report

Posted 2 months ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 2 months ago

“Great dependable service”

Helpful Report

Posted 2 months ago

We appreciate your business and the great feedback!

Posted 2 months ago

“Delayed, no longer frozen or cold. Can they be re frozen?? Who knowa”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a review. I have sent a message to our team to reach out to you regarding this issue. If your order was not frozen and should have been we recommend not eating it. If you would like to give us a call instead of waiting for our team we will be happy to assist you with this issue today! We can be reached at 855-705-0755

Posted 2 months ago

“Excellent product delivered in perfect condition in a timely manner - frozen açaí for a party with Brazilian friends. Muito legal! Super cool! 😎”

Helpful Report

Posted 2 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 2 months ago

“Delivered timely and at a very reasonable price”

Helpful Report

Posted 2 months ago

Dear Carl, Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with top-notch service, and we are delighted to know that your order was delivered timely and at a very reasonable price. Your satisfaction is our utmost priority, and we are glad that we met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to serving you again and providing you with more great products and exceptional service. Thank you once again for choosing FoodServiceDirect.com!

Posted 2 months ago

“Shipment of my order exceeded expectations. Thanks!”

Helpful Report

Posted 2 months ago

We are thrilled to have you as part of the Foodservice direct family! Thank you for sharing your kind words with us.

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

Thank you for your excellent 5-star rating of FoodServiceDirect.com! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with our service. Your satisfaction means the world to us, and we strive to provide very good service to all our valued customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!

Posted 2 months ago

“Everything i get from you it always exactly what i order”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Everything I get from you is always exactly what I order. It's customers like you that make our job incredibly rewarding. We are grateful for your loyalty and support throughout your journey with us. Please don't hesitate to reach out if you ever need any assistance or have any questions. We're here to provide you with the best service possible.

Posted 2 months ago

“I have been happy with all my orders till the last time my box looked good but when I opened it that's when I seen some of the packs open they were liking on the sides of the packs”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a review. I am sorry to hear there were some issues with your delivery. I am having a member of our team reach out to you to get this taken care of. Please know that we are always here to help with issues that arise from delivery! If you would rather call us instead we can be reached at 855-705-0755.

Posted 2 months ago

“Finding my desired product on the website was easy. Products ordered were delivered in a timely manner on the expected date. Food was packed with hot ice keeping it cool.”

Helpful Report

Posted 2 months ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 2 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews