FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived after slow transit with every container lid broken and no longer chilled”

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Posted 11 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 11 months ago

“Great company!! Great catfish!!”

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Posted 11 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 11 months ago

“Lobster bisque was delicious . Added some fresh cooked lobster for the final touch !”

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Posted 11 months ago

Hello, Thank you for the feedback. Ill be happy to assist. I do see that according to UPS your order was delivered On Thursday, November 30 at 2:06 P.M. If you have any questions about your order please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 11 months ago

“I still have not received my order . It was supposed to be delivered 22/24 - 11/25 . The order is non refundable, so I am assuming I just wait ?”

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Posted 11 months ago

Hello, Thank you for the feedback. Ill be happy to assist. We understand how frustrating it is to have an order delayed due to the supply chain, we do everything in our power to keep you up to date on the status of your order I am showing your order is currently on backorder and should be shipping to you around 11/28/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“Have not received”

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Posted 11 months ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your tracking details and saw UPS has updated your order As delivered Today November 27th. If you need any assistance with your delivery please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 11 months ago

“These are becoming a staple. Handy to have in freezer for quick, on-the-go breakfast.”

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Posted 11 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“This has been so easy and so quick. I am impressed every single time.”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Quick delivery, decent price, no problems”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Everything arrived in excellent condition and on dry ice. I could not ask for better service. Many thanks!”

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Posted 11 months ago

Thank you for the kind words! We are happy to hear that your order was delivered safely. We can't wait to serve you again soon!

Posted 11 months ago

“I never received the delivery and if I don't receive it by Monday I want a full refund”

Helpful Report

Posted 11 months ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your orders tracking details. UPS has updated your order as delivered today November 27th. If you need any assistance with your order please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 11 months ago

“Easy to order online and fast delivery!”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“The order placed a week ago did not arrive yet, and we didn't have the dessert for Thanksgiving.”

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Posted 11 months ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your tracking details and saw that UPS has updated your order as delivered on Saturday, November 25. If you need any assistance with your delivery, please feel free to reach out to our customer service team anytime. We would be more than happy to assist.

Posted 11 months ago

“I received my order in good timing. Food service direct. You guys always deliver great service. I know there's not much you can do about prices due to inflation Will order again. Thank you guys”

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Posted 11 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 11 months ago

“Came on time 🙂”

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Posted 11 months ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“Very accommodating company as far as delivery date changes and very ON TIME. Just absolutely the BEST!!!”

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Posted 11 months ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“easy ordering and no problem with delivery”

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Posted 11 months ago

Thank you for the kind words! We are happy to hear that your order was delivered safely. We can't wait to serve you again soon!

Posted 11 months ago

“best great!!!!”

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Posted 11 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 11 months ago

“Ordering was easy and shipping went perfectly. Product was packaged excellent, and still frozen when it arrived. Only issue I had was the paperwork being dropped into the cooler so it was all wet and could not read most of it. Might want to consider putting the paperwork in plastic on top.”

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Posted 11 months ago

Thank you so much for the review! Please feel free to reach out to our customer service team, we would be more than happy to get you another copy of your invoice.

Posted 11 months ago

“All went well”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“FoodServiceDirect has always been a large part of our holiday celebrations. From all our ingredients, dessert, main dishes and tableware. I have always counted on FSD. They do not disappoint!”

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Posted 11 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews