FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son likes these so much that I would usually have to drive around to different gas stations to find them. We were all very excited when I saw I could get them online. Great product”

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Posted 6 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 6 months ago

“Good service, decent prices, quick delivery. Love the chicken crispitos!!”

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Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Customer service was prompt and helpful. Product delivered as promised. Overall, I was impressed their services.”

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Posted 6 months ago

Thank you for the great review! We are glad we could be there for you. See you again soon!

Posted 6 months ago

“Absolutely love Food Service Direct's reliability, selection, and customer service. Orders are always processed on time, packaged with great care, and shipped fast! Beyond impressed.”

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Posted 6 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 6 months ago

“Easy to use website. Great prices. Food Service Direct always has the Maxwell House International Cappuccino I enjoy and ship it to me quickly. Excellent service.”

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Posted 6 months ago

Thank you for the great feedback! We are so glad we could get these to you. See you again soon!

Posted 6 months ago

“I was very please with Food Service Direct. I ordered salad dressing and when I received it, the expiration date had been removed due to the tape that was on it. I contacted the customer service and provided them the order information they needed. They responded very quickly and were very thorough. I'm loving my creamy italian dressing that I used to have at Pizza Hut until they discontinued the salad bars in my state. Happy customer! 5 Stars!”

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Posted 6 months ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 6 months ago

“service was fast and my order arrived damage free”

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Posted 6 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 6 months ago

“It's ok. Very pricey and they ship ur packages like trash. All the money is cost for shipping and by the time u get ur boxes ur merchandise is literally falling out of them. #Trash. And don't have a complaint, please take pictures of every corner, the labels, submit ur DNA, ur fathers brothers uncles cousins maiden last name and send, then we'll believe we sent u ur package wrapped in toilet tissue! Other than that, they know they have the market on what they sell so they upcharge u to ship it and u get what u get. My husband only eats what we get from them as a vendor so my cries are of no consequence... 🤣😂😂🤣😂”

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Posted 6 months ago

Thank you for the feedback. Unfortunately we do not require your DNA sample for a damage claim. We are always looking for ways on improving our packaging and shipments We would hate for the same thing to happen to your package again so we like to figure out what went wrong to correct for future shipments. Please feel free to reach out to our customer service team we would be mor than happy to listen to your concerns.

Posted 6 months ago

“Great customer service.”

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Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“FoodServiceDirect never disappoints. Always on time, prodcuts arrive in perfect condition .”

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Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Cannot get American hot pepper cheese in this area. Was really happy to find food service direct. They ship it in a styrofoam container with plenty of ice. have ordered it twice and will order more in the future”

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Posted 6 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 6 months ago

“Prompt service, easy to order. Love Fleischmanns margarine for making chocolate chip cookies and it is not available in any of our grocery stores locally.”

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Posted 6 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 6 months ago

“Thank you for offering this service on line. This product is a must have staple in our house and I havebeen able to find them anywhere for 6+ months.”

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Posted 6 months ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 6 months ago

“First time ordering, but I'm glad you have delivery. I will be ordering more to restalk my freezers. Thank you.”

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Posted 6 months ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 6 months ago

“Always prompt. Great product.”

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Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Good deal on quality Butter!!”

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Posted 6 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 6 months ago

“I was very pleased Food Service Direct had what I was looking for. I haven't been able to find this product in my area.I have reordered the item a few times. Each time the delivery was great. The product is a refridgerated item and it arrived nice and cold in a sturdy cooler. I will definitely buy from Food Service Direct again.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 6 months ago

“Delivery was prompt and well packaged. Product is a good quality and taste delicious.”

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Posted 6 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 6 months ago

“Quality item, shipped quickly!”

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Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Excellent product. We love the mini crab cakes. The were delivered very fast and packed with care.”

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Posted 6 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews