FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found Food Service Direct when Amazon more than doubled the price of STOK cases. Their price is excellent and shipping is always extremely fast. A well-run company, even for a small customer like me. Never had a single problem. Recommend highly.”

Helpful Report

Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“Arrived in excellent frozen condition. Delicious as usual. Very happy with these!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“I purchased some frozen pretzel bites and they were shipped out fast and delivered fast. They were packaged perfectly. They arrived fresh and frozen and they’re delicious. Thank you so much.”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business!

Posted 2 years ago

“Dey be aight to me”

Helpful Report

Posted 2 years ago

“Exactly what I was looking for. Great quality. Will definitely purchase from this company again.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Great, fast delivery. Frozen items were perfectly packed in dry ice. Ordered peach cobbler in large trays that were no longer in retail stores. Already indulged in one and it was delicious!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Good service and delivery”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“The product was goo, what I'd expected, but the packaging was poor causing the contents to spill out during shipping.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“The shipping was fast and packed very well”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Was very pleased with the level of service I received. Professional, courtoness and great quality. I will order again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Easy ordering and shipment is quick.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Great prices & amazing customer service!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Fast delivery and good product.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“Great service. Arrived earlier than expected which was great.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“I really would rather people not know about Food Service Direct. If they did then those of us who know will have to battle people to get the incredible service, prices and items.”

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Posted 2 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 2 years ago

“Things that are out of stock should be replenished earlier than several months!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. Our stock is replenished based on what the manufacturer and supplier can send out. If an item is not back in stock within a few months please feel free to reach out to our customer service team to assist you. We will be more than happy to assist.

Posted 2 years ago

“Well packed!”

Helpful Report

Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Excellent products delivered in good condition, and on time!!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“i would give a five but everytime I order cases of ribs. i ask for extra dry ice. my case/s get sent out on Thursday. they sit in an unfrigerated UPS warehouse for Saturday andSunday and get to me. partially thawed out and no dry ice. i never get extra. and I offer to pay for the dry ice. lets see how my next order does. thank you”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize for your order arriving to you partially thawed. We strive to get out customers their orders in perfect condition. I do understand not wanting your orders to sit in a warehouse for two days. I would suggest ordering frozen orders Thursday after 5pm and Friday before 11am EST. Doing this may limit the time your order is sitting over the weekend.

Posted 2 years ago

“Reliable and items arrived as described.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews