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FoodServiceDirect.com Reviews

4.4 Rating 4,290 Reviews
84 %
of reviewers recommend FoodServiceDirect.com
4.4
Based on 4,290 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
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FoodServiceDirect.com 5 star review on 1st October 2024
Anonymous
FoodServiceDirect.com 5 star review on 1st October 2024
Amy Colon
FoodServiceDirect.com 5 star review on 29th July 2024
Thomas Reinold
FoodServiceDirect.com 5 star review on 29th July 2024
Thomas Reinold
FoodServiceDirect.com 5 star review on 24th February 2024
Michael Gilbert
FoodServiceDirect.com 5 star review on 23rd January 2024
Timothy Allen
FoodServiceDirect.com 5 star review on 23rd January 2024
Timothy Allen
49
Anonymous
Anonymous  // 01/01/2019
Didn’t get order
Helpful Report
Posted 2 years ago
Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I've flagged your email as urgent for our team to review. Please watch for an email from us soon!
Posted 2 years ago
Ordered a Kraft Cheese I can’t find in my area and Dirict was and has been able to find the item and so Hip,it tome.
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Posted 2 years ago
Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!
Posted 2 years ago
You sent me the wring product, I had ordered 2 jars and you sent me 2 cases of another product and then charged me $100 service charge, which I am fighting. I wouldn't order any other product from you again.
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Posted 2 years ago
We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.
Posted 2 years ago
They delivered everything timely and in good condition
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Posted 2 years ago
Thank you for the great feedback! We are so glad we could get these to you. See you soon!
Posted 2 years ago
Always receive quality products and good customer service
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Posted 2 years ago
Thank you for the great feedback! We are glad we could be there for you.
Posted 2 years ago
Everything was fine with my order. The only concern is the temperature of the contents. The dry ice & food was completely room temperature when I received it.
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Posted 2 years ago
Thank you for the feedback! If there ever is an issue with your order please feel free to reach out to us if you have any issues or concerns about your order. We will be more than happy to assist you.
Posted 2 years ago
recent bought with free shipping, was very impressed
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Posted 2 years ago
Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!
Posted 2 years ago
👍👍👍👍👍👍👍👍👍👍
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Posted 2 years ago
Thanks for the great feedback! We appreciate it. See you soon.
Posted 2 years ago
Easy to navigate, good prices
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Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon!
Posted 2 years ago
Good quality. A bit slow on delivery but that's life these days. I will be ordering again. We prepare in the air fryer and they are good to go. Crispy and juicy meat.
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Posted 2 years ago
Thank you for the great feedback! We are so happy we could get these for you!
Posted 2 years ago
It arrived quickly, it’s was slightly defrosting when I arrived home approximately 15 mins later. It was fresh had a decent sweet taste although i must they were very small in size. Would like to have them be a little bigger and more consistent in size. You want your customers to each get equal portions in size and quantity. A lot of them I had to serve other way because some were really. Tiny overall I would purchase again and will be making a order soon.
Helpful Report
Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon! Please feel free to reach out to us if you have any issues or concerns about your order. We will be more than happy to assist you.
Posted 2 years ago
My order was shipped on time and the food quality was excellent.
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Posted 2 years ago
Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)
Posted 2 years ago
Good selection. The free shipping deals on unilever products are not to be missed. Some of the date are close, but the dried products are freeze dried. NOT an issue. KEEP watching for deals here. You will find them.
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Posted 2 years ago
Thank you for the feedback! We are so glad we could get you the items you need.
Posted 2 years ago
I have ordered from Food Service Direct a few times now and I have never had a problem. Each time I ordered items that required them to be shipped in dry ice, they arrived as they should. I was even able to use free shipping. I will definitely be ordering from them again.
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Posted 2 years ago
Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)
Posted 2 years ago
My purchase came quick!
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Posted 2 years ago
Thank you for the great feedback! We are so glad we could get these to you.
Posted 2 years ago
FSD had a product my local stores stopped carrying and I couldn’t live without. They shipped a case in record time. Bravo!
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Posted 2 years ago
Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!
Posted 2 years ago
Very helpful to have food items shipped directly to my home, especially items which are not available in local stores.
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Posted 2 years ago
Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!
Posted 2 years ago
Concept and product offerings are great. The shipping cost and timeline is not practical for a fast past business.
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Posted 2 years ago
Thank you for the feedback we appreciate your business!
Posted 2 years ago
I had purchased an order and it came to be bad and i refused it right on the apot and returned it with the same delivery guy he dropped it off i called in for my refund and they told no refund. This company its just a scam
Helpful Report
Posted 2 years ago
Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded back to the original form of payment for the refused items on Monday. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Posted 2 years ago
Exactly what I ordered …fast service!
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Posted 2 years ago
Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!
Posted 2 years ago
FoodServiceDirect.com is rated 4.4 based on 4,290 reviews