FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,281 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi the delivery was great in a timely manner the packaging was very well packaged. However the creamed spinach was extremely salty. I’ve ordered creamed spinach from other suppliers in the past, so just wondering if this is meant to be that salty?”

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Posted 10 months ago

Hello, Thank you for the feedback. Please reach out to our customer service team. We would be more than happy to assist. Thank you!

Posted 10 months ago

“I live in a remote part of the country, there are certain things that are not available in stores around here so I order them online. Food Service Direct has been a reliable source.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Great products and price point. My order was shipped fast and when delivered everything was still frozen perfectly and easy to organize. Will definitely be ordering again.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“I order cartons of chocolate milk. I was very impressed with the packaging of my product. And it was still froze solid. I just put in my freezer to use thaw and use as I need. Thank you so much. I will order again.”

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Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 10 months ago

“Son los mejores. Viva GoodServiceDirect.com 🫶”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“We had an issue with part of a shipment and their customer service dept resolved it easily and quickly.”

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Posted 10 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 10 months ago

“Item has not shipped since order date of 12/16/23 yet billed on date of order-1002538526- I am contacting American Express to cancel payment- I have contacted you multiple times to cancel order but told it was to late to cancel. Jeffrey Allen Jeffrey Allen”

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Posted 10 months ago

Thank you for the feedback, ill be happy to assist. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 10 months ago

“Fast shipping”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“I have tried to order from them twice now. My daughter is gluten free, and used to really love corn dogs… I’ve tried several different brands, which were a fail. The Foster Farm’s look the closest to the breading texture she had liked before. I was willing to buy a large quantity… and each time my order was cancelled. If it is not able to be ordered, the option shouldn’t be there.”

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Posted 10 months ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers only tell us an order is being cut once we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“Great prices. Easy to use website. Quick delivery. Thank you!”

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Posted 10 months ago

Thank you for the awesome feedback we really do appreciate your business. See you again soon!

Posted 10 months ago

“It arrived a day late and when I asked to cancel, they said no. I explained to them that the only reason I ordered the chowder was because it would be here in time for the event. But then it came a day late.”

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Posted 10 months ago

Thank you for the feedback, ill be happy to assist. I took a look at your order and I see that this order was placed over the holiday weekend and was shipped out on Tuesday 01/02/2024. We have multiple faster shipping speeds to best fit your needs. Unfortunately we were unable to cancel your order since it was already been shipped from our warehouse and transferred to UPS. I do see that your order was delivered within the timeframe given to you on the order conformation. Please if you need any assistance with your orders delivery timeframe please feel free to roach out to us anytime.

Posted 10 months ago

“Great! Still very cold!”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“All good, crackers are great. But, your delivery service left the box in the rain a few feet down my 800 ft driveway where as UPS, FedEx, DHL and Amazon deliver to my front door so as was the case today I do not have to go out in rain & snow to retrieve a box and then dry off the box and myself before opening the box. I won't buy from you again, promise.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

“Placed order but not yet shipped. So asking for a review before I get my order is really stupid since I don't have my order.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing page Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 10 months ago

“On time a the right product”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“This is one of the best companies I have dealt with they do what they say over and beyond customer service, Very glad to be a customer of theirs , Will definitely be sharing my experience with many others. Thank all of the team that makes these transactions go so smoothly.”

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Posted 10 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 10 months ago

“Prompt shipping and amazing product. My picky eater loves his chicken strips!”

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Posted 10 months ago

Thank you for the awesome review! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“My husband was just diagnosed with brain cancer and his eating and completely stopped in the hospital they told him he could have ice cream all three meals. Put a smile on his face. We now have it at home. Thank you!!”

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Posted 10 months ago

“Shipment was processed and delivered very quickly.”

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Posted 10 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 10 months ago

“On time. Easy shopping. Well packed.Cheese was still cold when arrived.”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,281 reviews