FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great, delivery of the product was prompt and arrived in excellent condition.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“You are the only place I can find Pioneer Roast beef gravy, Thank You for having this product”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Fast shipping and fresh products”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business!

Posted 1 year ago

“As ordered and on time”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Products are wonderful, we have only most recently ordered items for breakfast sandwiches. The eggs are fantastic but many arrived fairly broken. Sausage patties we are very happy with but the order time was lengthy.”

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Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. A member of our claims team will be contacting you directly to help you with your issue.

Posted 1 year ago

“I made an order and then it was canceled because they did not have the item. I feel it was just to get my email address and keep soliciting me. I needed the item and I did not have time to order from another place.”

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Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I was attempting to get a product quickly to accommodate a customer ….. the reps from food service direct did everything they could to try to assist me however due to a misunderstanding on my part it was not in the cards to be able to review the product in time. The reps I spoke with were outstanding and compassionate and helped me through the process. Even though they didn’t make the sale and I cancelled my order they still made sure I was informed and up to date. I would give them more stars if I could, in 27 years of business I never had a better customer service experience then I did this time and all for nothing for the company in the end. Use their service you won’t be disappointed”

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Posted 1 year ago

Thank you for the AWESOME review. Thank you for sharing your kind words with us. It means the world to us and to our entire team! We hope to see you again real soon

Posted 1 year ago

“When in stock my order arrives quickly , no problems. I have been ordering for several years now.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Expiration date was 9/1/23, received 8/17. I wish it had a longer expiration date from received. They fixed the issue, great service!”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that you are 100% satisfied with your order . I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Had a fraud alert from my bank. Destiny was able to clarify the charge right away. Turns out there was a shortage in product availability so I was only charged a fraction of the original agreement. They also gave me an unexpected new comer discount!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I looked all over where I live for a product, no go. I found it and got it quickly from FoodServiceDirect!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“I was able to find my tea here when no one else seemed to carry it. I will buy here again for sure!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Got the order ok but I was sure that I ordered the Cracker Barrel bites with Havarti cheese. Instead what I got was the one with two kinds of cheddar. Thanks for asking.”

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Posted 1 year ago

Hello, Thank you for reaching out. I took a look at your account and order conformation we are showing the Cracker Barrel Extra Sharp Cheddar Butter Cracker Bites, 1.58 Ounce -- 10 per case ordered on both. Please feel free to reach out to our customer service team anytime we would be happy to help you find the correct item.

Posted 1 year ago

“Can you please provide proof of delivery. The warehouse is saying they did not receive the packages. Order #. 1002369757 Tracking #1Z6V51190378812332”

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Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order was delivered on Thursday, September 21 at 10:00 A.M. at Dock received by CASTRO. Please check the tracking link for more information. Please feel free to reach out to our customer service team if you still need assistance finding your package.

Posted 1 year ago

“I ordered the Minute Maid Soft Frozen Lemonade & Strawberry Lemonade. Items were delivered frozen. The Strawberry Lemonade was perfect but the Lemonade consistency was off. I'm not sure if it thawed previously and refrozen or what but it was disappointing. I was really looking forward to enjoying both.”

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Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. Please reach out to our customer service team, we would be more than happy to assist you!

Posted 1 year ago

“Delivered as promised!”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Product arrived still frozen as promised. Can't wait to make a meal using these noodles. Thanks, Bill”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Very fast shipping. Packaging was great. Got exactly what I ordered and everyone was happy. I would absolutely order from here again!”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“The good - our order of 20 Johnsonville Polish Kielbasa packs arrived on schedule. The bad - the cold pack count was minimal (6) - and the product was thawed out (still cool, but thawed). Had the shipment been one day later the product would have been ambient temp and would have been ruined/returned. You should use WAY more cold packs or use overnight shipping. This is the second time when ordering this has been a problem. Last time there were a only couple of cold packs and we had to return the order. PLEASE spend a few extra bucks on more cold packs to completely pack perishables - add it to the cost of the order. Way better than ruining a couple hundred bucks of meat.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be more than happy to help.

Posted 1 year ago

“I had the best experience calling FoodServiceDirect.com to place my first order today speaking with Akilah!! She was so incredibly knowledgeable and helpful. She Answered all my questions very professionally and I placed the order BECAUSE of the confidence I had in the product after speaking with Akilah. I had attempted to order a few times online, but, I had questions and kept backing out of the check out page. Akilah made this such an easy transaction. Thank you!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews