FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a first time customer you would think first time impressions would be a top continued sales point. I did order one specific product but upon opening the container found I did not receive what I paid for. The product you still currently have on your web site is knowingly out of stock which you did not post or up date instead you did a bait and switch which is highly unprofessional and illegal. I will not use your business again and will give negative reviews if contacted or asked.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Awesome company to do business with. Ordering is simple, shipping is quick .”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Cheesecakes we’re not wrapped properly.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Both items I ordered needed refrigeration... one needed to stay frozen. Both arrived perfectly... expertly packed and delivered. Delighted customers!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Received 1 item on time in great condition but communication from the company is nonexistent. I ordered 2 items and had to determine on my own as to why I didn't receive the 2nd item.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. Our records show you ordered a special order item. As the listing says these items take a little bit longer to ship out to you. Please reach out to our customer service team we would love to further assist you. Please email CustomerService@FoodServiceDirect.com!

Posted 2 years ago

“Everything was great and packaged well. I will be ordering again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“quick ship good price great quality”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“Very pleased with our purchase, which arrived as expected. The packaging was fantastic and helped ensure that the product arrived fresh. Thanks!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Excellent prompt shipping and reliable service.”

Helpful Report

Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“I was able to get a product from FoodServiceDirect that I couldn't find elsewhere. And they shipped it promptly.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“I ordered low-sugar fruit snacks but got regular instead.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 2 years ago

“Great fast service..”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“The achiote is delicious!! It shipped quickly and was well packaged will definitely be coming back for more”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“My order was delayed by the shipper and was completely defrosted by the time it was delivered. Food Service Direct made it right and replaced it quickly. Very happy with the customer service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 2 years ago

“I have been gratefully dependent on Food Service Direct for many years: First because I was the sole caregiver to my paralyzed, bed-bound husband. Second, because I took self-isolation during the early times of Covid quite seriously. And now because on Oct 16, I had a stroke and was hospitalized for three and a half weeks. I am home, recovering, and so very thankful for Food Service DIrect's fast, efficient service. I love this company. I send my deep, sincere thank-you to everyone -- administration to the dedicated warehouse workers -- for your focused, efficient work. I am thankful and crazily fond of you! Applause from Rachel”

Helpful Report

Posted 2 years ago

“awesome cheese quick delivery”

Helpful Report

Posted 2 years ago

“Great products, fast delivery!! I would recommend ordering from them.”

Helpful Report

Posted 2 years ago

“Fantastic service!”

Helpful Report

Posted 2 years ago

“Very good quality every time”

Helpful Report

Posted 2 years ago

“Great price and service. Quick shipping and delivery”

Helpful Report

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews