FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is good but I would like to get my product a little faster thanks”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“We bought a Pastry Pride whipping cream, the box arrived broken ( not in a thermobox), we send photos from the damaged box and explain that it arrived not frozen, not answer from your part, really bad client service to an expensive product.”

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Posted 2 years ago

“My order arrived on time and well packed.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Because of transportation issues, the order was no longer frozen when it arrived. However, immediately upon contacting FoodServiceDirect, they immediately sent out a new order at no cost to me. It arrived promptly thereafter. Thank you. The response on this survey is for the most recent replacement order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 2 years ago

“Food Service Direct offers great online service & I love that their delivery process is quick & easy!”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“I actually purchased this beef to experiment with an easier way to make Italian Bracioles. After my failed Bracioles experiment, I made Philly Cheese Steaks out of the rest and it was WONDERFUL!! The meat was tender and the flavor was delicious! I may actually buy this again!”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Frozen food well packed. Completely frozen when it arrived.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“I enjoy shopping at FoodServiceDirect because of their large selection of products in bulk. The reason I gave 4 of 5 start was because it takes several days to process and ship orders.”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“FoodServiceDirect(FSD) has the fastest shipping and BEST packaging of all the food delivery companies I have dealt with. Very quick to deliver and I have never had any damaged product. Additionally, they have a wide selection of products for your every need. FSD is a must!”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“Good product, nicely packaged and shipped.”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“We order a 1 gallon bucket of Cleveland Kimchi from FoodServiceDirect. The product first off, was amazing! Excellent kimchi with the perfect amount of heat and kimchi flavor. The shipping was also top notch, in a lined container with more than enough gel ice packs to maintain it for quite some time. The gel packs honestly didn't even melt for an extra 2 days after we received it. Highly recommended!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“I ordered a case of Whirl. I received fast shipping and the case arrived in perfect condition.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“This was the only place where I could find Country Kitchen syrup. My daughter loves this product. The only downside was shipping was a little pricey. Fast delivery.”

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Posted 2 years ago

Thanks for the great feedback!

Posted 2 years ago

“I ordered a case of Ready Dough bread. It was packed great and came in perfect condition. I was able to put it in the freezer and it has done well. I will definitely be ordering again!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Love this online store”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 2 years ago

“Repeat customer several times-that says it all”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“The service is fantastic. The item I bought was not su good and had issues but the customer service was excellent and sorted my issues.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 2 years ago

“I am a frequent customer of Food Service Direct and can attest to their very responsive customer service! If there are ever any issues with my order. they are very quick to resolve. The product I order is bottled water that comes in glass bottles. The last two orders have not had any breakage whatsoever. It is a delight to do business with this organization.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 2 years ago

“My order arrived fast and was packaged with dry Ice. The pizza logs are high quality and I would order from here again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Well package and came on time”

Helpful Report

Posted 2 years ago

Thanks for the great feedback!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews