FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,284 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought cliff bars. I didn’t open any of the cliff bars but I tested them to see how soft they were. They were a little hard. They had a due date of march 24 on them at least. I will never buy from this company again. Cheaper to buy from the cliff company anyway.”

Helpful Report

Posted 11 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 11 months ago

“The product I had ordered was available and shipped timely. Thank you.”

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Posted 11 months ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“Excellent service & crazy fast delivery. Packaged so well...product arrived completely in tacked. Always order is secured...I'm a forever customer”

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Posted 11 months ago

Thank you for the awesome review we appreciate your business. See you again soon!

Posted 11 months ago

“Ordered on December 3 and still have not received my order.”

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Posted 11 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“Customer Service was fantastic! Our order was delivered before schedule. The items were packed to ensure safety and security during shipping. Definitely will be ordering again!”

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Posted 11 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 11 months ago

“I needed gluten free lasagna noodles and they came in a timely fashion and beautifully packed in a cooler with dry ice. Terrific experience!”

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Posted 11 months ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“Order came a day apart—which was okay1-and still frozen. Have only baked a few so far and they were good”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Always on time, well packed with no damage. Fair price and in stock.”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Delivery was on time, food was fresh and delicious. Everything we expected. I would definitely recommend foodservicedirect.com.”

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Posted 11 months ago

Thank you so much for the recommendation! We really do appreciate your business. See you again soon!

Posted 11 months ago

“I am so glad I found a place to order in bulk and at a reasonable price range. I am happy with the products available and delivery services.”

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Posted 11 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“Waited and waited for item to be shipped. Item canceled. Said item would not be charged for until shipped. Item was charged for the day item was ordered. STILL have not been refunded my money!!!! Is this place a scam???”

Helpful Report

Posted 11 months ago

Thank you for the feedback. We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you paid via ApplePay your refund is processed via them. If you still do not see your refund please feel free to reach out to ApplePay for assistance.

Posted 11 months ago

“We thank UU food service direct 4 UR service with inflation and with the food shortages around the globe we thank UU bkause were able 2 in bulk @ these affordable prices, we thank FATHER GOD 4 UR SERVICE AND UR HARD WORKING STAFF MAKING IT POSSIBLE 4 FAST DELIVERY AS WELL KEEP UP THE GOOD WORK, so everyone that's employed @ one of your many stores BSAFE and not ur holiday and have a happy new year, and let us pray we have a better years then last pass years”

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Posted 11 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 11 months ago

“Wonderful fast amazing shipping for refrigerator items”

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Posted 11 months ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 11 months ago

“Ordered probiotics and like 2 weeks later they said sorry we cannot fill your order. And then ot took me another 2 weeks to get my money back.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. Since you weren't charged for this order the pending hold was lifted at the time of cancelation. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“Ordered on line. Fast and efficient delivery. Frozen products were still frozen solid by the time I got home. No need for return. Apple blossoms are delicious”

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Posted 11 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 11 months ago

“Perfect and professional preparness shipping. Excellent " Wing-Dings" taste. See uou soon. Thank you; J. Lewicki Merry Christmas and Happy New Year to All.”

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Posted 11 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 11 months ago

“Very good, fast delivery, everything in great shape... Thank you!”

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Posted 11 months ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 11 months ago

“The product was great, the packaging and delivery was perfect.”

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Posted 11 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 11 months ago

“Arrived on time and all of the chip bags arrived in perfect condition. Will definitely order again.”

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Posted 11 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 11 months ago

“still have not received the product”

Helpful Report

Posted 11 months ago

Thank you for the review. I am showing your order is currently on backorder and should be shipping to you around 12/16/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 11 months ago

FoodServiceDirect.com is rated 4.4 based on 4,284 reviews