FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was easy and the product arrived quickly.”

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Posted 1 week ago

“You we quick and accurate!”

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Posted 1 week ago

“The product came to my home intact. Delivery was on time.”

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Posted 1 week ago

“Excellent product and very professional the food came Frozen”

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Posted 1 week ago

“I love how the food came packed and secured. Tracking was difficult at first but when I searched a little was able to figure it out. The company is awesome and I will certainly order again.”

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Posted 1 week ago

“Extremely disappointed in the sizes of the hams for the cost. $165.00 for 2 boneless hams. If I knew they would be so small I would have just went to my local grocery store and bought 2 boneless in hams for a much cheaper price. Lesson learned, never again.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. While we strive to remain competitive, our pricing differs from grocery stores as we don’t buy and sell items the same way. Our prices also include the cost of packaging for temperature-sensitive items to ensure they arrive safely. We sincerely apologize for any inconvenience caused.

Posted 3 days ago

“Jalapeno Cheese Pretzels. Excellent product, excellent service.”

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Posted 1 week ago

“I was concerned when our order did not appear on my orders. I had great customer service from Destiny Booth. Our order arrived when she said it would. Destiny was a pleasure to work with. We will order again”

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Posted 1 week ago

“I had a smaller bag of the Carmel cheese popcorn mix while visiting Appleton Wisconsin this summer and really liked it. So I order a case of the 20 oz bags of Carmel cheese popcorn mix and am very disappointed. The popcorn tastes stale and there is hardly any Carmel or cheese popcorn in the bags. I have given much of it away and everyone agrees with how I feel and have ended up throwing the bag away. I will not order anymore because of this. That's to bad because what I tasted in Wisconsin was very good.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 3 days ago

“Product slow to arrive but was as advertised,”

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Posted 1 week ago

“Good service and fast shipping the only thing I don't like is the cold pack fee for every cold item should be just one fee”

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Posted 1 week ago

“The shell is pretty good but some was broken”

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Posted 1 week ago

“Great service and quality products”

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Posted 1 week ago

“I order the crispitos often. We all love them at our house! Reminds me of my school days”

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Posted 1 week ago

“On time delivery and accuracy in fulfilling”

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Posted 1 week ago

“Birthday party "carnival theme" meant I needed funnel cakes. I had no idea what to expect, but they came quickly, were the perfect size, easy to warm and were a huge hit!”

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Posted 1 week ago

“I have ordered Dole Individual Quick Frozen Red Tart Cherry, 5 Pound -- 2 per case. The frozen cherries were delivered promptly, packed with dry ice so that cherries arrived still frozen and the cherries are delicious! I will order again. This product is also available at Amazon, but the price is higher.”

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Posted 1 week ago

“Took too long to ship it out and the product was close to expiring when I received it.”

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Posted 1 week ago

Thank you for your feedback. We apologize for the delay and any concern about product expiration. Our policy states that items we deliver have at least two weeks remaining before the best-by date. A team member will be reaching out to gather more details and work toward a resolution.

Posted 3 days ago

“Fast delivery, A pleasure to work with”

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Posted 1 week ago

“I received my pizza teals still frozen and on time. Live my gluten free pizza teals !”

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Posted 1 week ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews