FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,283 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered te GF puff pastry crust. So happy to find. Easy to order and quick delivery.”

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Posted 10 months ago

Thank you for the great review! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“the items i purchased were packed well and just what i expected them to be.”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“Great company! and very happy with my purchase”

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Posted 10 months ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“For some reason the local markets no longer carry Maxwell Orange Cafe coffee in their international coffee selection. The price/can of flavors in this selection should be in the $3-4 range, but the price being charged on line by most sellers, including Amazon, are much above this. I was getting the larger multi packs from Amazon or Walmart, but then both also raised their prices considerably. Food Service Direct offered the best price for their multi-pack Orange, and the shipping is pretty good, but maybe a bit pricey. Even considering the shipping costs at Food Service Direct, in my last shopping that is were I found the best deal.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Excellent product, Excellent delivery!”

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Posted 10 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 10 months ago

“Our order for International Delight 384 dairy replacement portions arrived late for the second time. Now FSD.com has corrected our complete address, so that should improve. But this shipment is comprised of little cups containing a liquid that fails to foam our coffee, which enhances its flavor. Customer Service is looking into this.”

Helpful Report

Posted 10 months ago

Hello, Thank you for the review. It is important you are 100% satisfied with this purchase. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 10 months ago

“Thank you I love it. It shipped on time. This Christmas will be beautiful. I will order again.”

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Posted 10 months ago

Thank you for the great review! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“When initially ordered, I got a cancelation, but after getting in touch with customer service, I got a shipping notification the same day and I appreciated that, then delivery was faster than expected.”

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Posted 10 months ago

Thank you for the great review! We are glad we could be there for you. See you again soon!

Posted 10 months ago

“Package arrived timely and still frozen”

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Posted 10 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 10 months ago

“Very good. Quick response.”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

“Great collection of gluten free flour that is always in stock. Prices are reasoable and the product is shipped quickly.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“Great service, product arrived earlier than guaranteed”

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Posted 10 months ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 10 months ago

“Purchase arrived at time given. Excellent food quality. Will repurchase.”

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Posted 10 months ago

Thank you for the review. We look forward to your continued business. See you soon!

Posted 10 months ago

“Never got what I had ordered. They haven't given me a refund. I got a fake tracking number just so they could charge my PayPal account.”

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Posted 10 months ago

Hello, Thank you for the review, I'll be happy to assist. I do see that one of our reps sent you an email stating UPS has updated your package as lost. We have already processed a refund back to your account and notified you about this. Please if you have any questions please feel free to respond to our email We would be more than happy to assist.

Posted 10 months ago

“From beginning to end the process was easy and quick. The product arrived frozen solid in its ice chest with ice packs. Very happy with the easy ordering process, the shipping was quick, and the product ordered was excellent.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“Our orders have been filled and shipped quickly and items received on time.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Order arrived in good time and frozen in great box to keep muffin mix frozen to use in couple of days And the muffin mix is a family favorite”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“I was pleased to find a company that had the size, quantity and product I was looking for with the ability to ship it directly to me at a price that was reasonable.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“I have used FSD for a few months now. Wow! Love this service and the care they take in packaging means my food is safe and fresh. Thank you FSD!”

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Posted 10 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 10 months ago

“Hello. I've written about this product before, which is great; but this time it's about the service. FSD as always, has managed to provide an expedited delivery. The product as always, is in terrific, undamaged, condition. Suffice it to say, I will continue using FSD to administer my food desires. Ken J.”

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Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,283 reviews