FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,281 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had available what I needed and it arrived quickly.”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“I ordered food and they refunded my money because what I ordered was unavailable at the time so after 2 weeks they refunded money and life went on, but for some reason they got the product in and didn't notify me that they were reshipping my order and charging my card again so I wasn't looking or even aware that I had anything coming to my address and they claimed they sent a package I never received any was still charged for the item. Poor communication with this company and a loss of funds for this low income vulnerable adult thanks a lot greedy company.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your order was not originally canceled since it is a special order item, and your card was charged when your order shipped. I do see that you were sent a tracking link to your email notifying you of your shipment progress. According to UPS your order was delivered to you on December 20th. Please if you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 9 months ago

“I was very pleased with my order and how quickly it was processed and delivered.”

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Posted 9 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 9 months ago

“The strudel sticks added to our holidays and a couple of blizzards !”

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Posted 9 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 9 months ago

“Fish filets were a bit freezer burnt.”

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Posted 9 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 9 months ago

“I have ordered from FSD several times and every order was packed well and delivered promptly.”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“Title: Exceptional Service and Dependability! I recently had the pleasure of working with Food Service Direct, and I must say that the experience exceeded my expectations in every way. From the moment I engaged with their team, it was evident that their commitment to customer satisfaction is unparalleled. First and foremost, the range of products offered by Food Service Direct is extensive and of the highest quality. Whether you're looking for cutting-edge technology or reliable essentials, they have it all. The diversity in their inventory ensures that clients can find precisely what they need, making Food Service Direct a one-stop-shop for all our requirements. What truly sets Food Service Direct apart is their exceptional customer service. The team is not only knowledgeable about their products but also goes above and beyond to assist with any queries or concerns. Their responsiveness and dedication to client satisfaction create a seamless and enjoyable experience, making it clear that customer needs are a top priority. In addition to their product offerings and outstanding customer service, Food Service Direct impresses with their reliability and efficiency. Orders are processed promptly, and deliveries are consistently on time. This reliability minimizes downtime for our business and allows us to operate smoothly, knowing we can depend on Food Service Direct to deliver as promised. Furthermore, Food Service Direct demonstrates a commitment to innovation and staying ahead of industry trends. They continuously update their product selection to include the latest advancements, ensuring that clients like us have access to cutting-edge solutions that enhance our operations. In conclusion, my experience with Food Service Direct has been nothing short of excellent. Their comprehensive product range, exceptional customer service, reliability, and commitment to innovation make them a standout distributor in the industry. I wholeheartedly recommend Food Service Direct to anyone in need of a reliable partner who consistently delivers quality products with a smile.”

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Posted 9 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 9 months ago

“The prices are great and my deliveries are on time with no hassles!”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“Great products and selection. Plus Fast shipping!”

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Posted 9 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 9 months ago

“Easy to navigate website. Prompt service. Good selection.”

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Posted 9 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 9 months ago

“Great products and fast service food arrives still frozen as it should. I ordered large link sausage and have enjoyed them a lot. Great people to order from.”

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Posted 9 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 9 months ago

“Ordering on the website was easy and the shipment received as promised. Thank you for your efficiency.”

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Posted 9 months ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 9 months ago

“Everything was great except the turnaround time, I know you have no control over that. Will order again.”

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Posted 9 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 9 months ago

“Everything came perfect!!!! Will definitely keep buying from here.”

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Posted 9 months ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 9 months ago

“Best Italian Beef ever! Thank you! Great service! Great packaging!”

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Posted 9 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 9 months ago

“Product was what we expected. Order was delayed twice. Order number was put into the system incorrectly. Staff was friendly but seemed to struggle with the system.”

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Posted 9 months ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 9 months ago

“I ordered fresh cake yeast which is very difficult to find. The yeast arrived quickly and was very fresh. It proofed beautifully and worked well in my yeast bread. Love it!”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“Product delivery times vary greatly. Still haven’t received this shipment.”

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Posted 9 months ago

Hello, Thank you for the feedback, Ill be happy to help. I took a look at your order and noticed that it was delivered On Friday, December 22 at 6:09 P.M. at Front Door according to UPS. Please if you need any assistance please feel free to reach out to us anytime, we would be happy to help.

Posted 9 months ago

“FoodServiceDirect had exactly what I was looking for (Andes Mint Chips) at a very reasonable price. I was impressed with the availability and the fast shipping. Thank you FoodServiceDirect!”

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Posted 9 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 9 months ago

“good place, find items you cant ifnd anywhere.”

Helpful Report

Posted 9 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,281 reviews