FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came quickly and it was packaged well and in perfect condition. Will order again!”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“Been ordering from FoodService Direct for years and have never had any issues. Always happy with service. :)”

Helpful Report

Posted 7 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 7 months ago

“Excellent and quick service”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 7 months ago

“Everything arrived in a timely manner and the products are very good.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 7 months ago

“Got what I ordered in a timely manner, Thanks”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 7 months ago

“Make the deliveries smaller, the coolers are too big to fit, otherwise very good”

Helpful Report

Posted 7 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 7 months ago

“Fast service, fair price. Would use them again.”

Helpful Report

Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“Fast great service”

Helpful Report

Posted 7 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 7 months ago

“Excellent, professional package, really great service”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 7 months ago

“3 years ago the stores around me stopped carrying the Maxwell House cappuccino. I tried to order it online and I got a vanilla flavor. I gave up trying to get it. A month ago my husband was online and showed me that you sold it in bulk. Very happy thank you so much will order again.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 7 months ago

“I was very happy with the service my food came in frozen it was packaged well and I was able to track the delivery. It was so well packed it probably could have stayed out all day and still been frozen. I would definately order from them again. Very satisfied buyer.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“Service was excellent they did everything they said they would do it arrived on time and it was wonderful love love love.”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 7 months ago

“GREAT Best Bread 🥖”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 7 months ago

“The pretzels were smaller than they used to be. They were very doughy and almost raw in the middle. I threw 2 of the 3 packs away because they all were almost raw in the middle and I didn't want to risk giving anymore to my kids. Very disappointed that I spent so much on them but didn't have the energy to argue about it”

Helpful Report

Posted 7 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. We would be more than happy to get you the preparation instructions for you.

Posted 7 months ago

“Very good service with quick shipping..”

Helpful Report

Posted 7 months ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 7 months ago

“Everything was great. Shipped in a cooler with plenty of cold packs - product was in great shape after delivery. Love the cheese!”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 7 months ago

“The gluten free rolls I ordered arrived carefully packaged and frozen. We are very happy with the quick service!”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 7 months ago

“Had a hard time with website on my iPhone Worked better with my laptop.”

Helpful Report

Posted 7 months ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 7 months ago

“I ordered cookies in plastic boxes. Most of the 12 boxes were crushed with cookies falling out that were also broken. This problem could easily have been avoided if the cookies were packed in a shipping box large enough to accommodate them.”

Helpful Report

Posted 7 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 7 months ago

“Thank you! We got our order and it was frozen still. Good service, quality food.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews