FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,281 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service and packeging. But i got conflicting emails about the availability of the item. It would be very helpful if you accepted EBT food stamps for payment. Id order more items then.”

Helpful Report

Posted 9 months ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 9 months ago

“Fast shipping was packed with dry ice in a styrofoam cooler. Product remained frozen”

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Posted 9 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 9 months ago

“Food Service Direct had what we wanted and it was delivered in a timely manner.”

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Posted 9 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 9 months ago

“Customer service is wonderful. Will definitely purchase from Food Service Direct again.”

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Posted 9 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 9 months ago

“We have just started to buy from your establishment and are very pleased with products and fast service.”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“I liked that the bread dough was delivered and at first look it looked like a great deal. They are actually mini loafs. I have to combine 4our of them to make the same size a regular loaf does.”

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Posted 9 months ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 9 months ago

“The only place I could find fresh yeast for disent price , very happy with the opportunity and service”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“Have ordered multiple times Has worked perfectly”

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Posted 9 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 9 months ago

“Great! Thanks!”

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Posted 9 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 9 months ago

“Everything I ordered was good , just slow for special orders”

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Posted 9 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 9 months ago

“I got my one order around Dec 20 something thing. and my other item is special order I got a email to my special order said it probably be sent Jan 2nd have not received it yet. It is Sea Crisp Rectangle Haddock Fishb.Do you know when I might receive this special order?”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 9 months ago

“Great packaging and fast shipping”

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Posted 9 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 9 months ago

“The only way I can buy Wee Brie Cheese. Came well packaged”

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Posted 9 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 9 months ago

“While searching for a product that I no longer can find in my town. I came across Food Service Direct. I had no problem ordering the product. The service was fairly fast as item needed to be refrigerated. I am satisfied with the service I get from Food Service Direct. I might add that the price for the item is reasonable as well. As long as they have the item I like I will continue ordering. Thank you”

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Posted 9 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 9 months ago

“I ordered hard to find Lahvosh cracker for Xmas gifts. They were here promptly and fresh. Would order again from Food Service Direct.”

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Posted 9 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 9 months ago

“The fish was AMAZING!”

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Posted 9 months ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 9 months ago

“Everything was good. Product was chocolate covered and maybe should have been sent packed in ice bags. Good thing it was cool the week it was shipped”

Helpful Report

Posted 9 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 9 months ago

“This company takes good pride and care in packaging their products. They are also reasonably priced, have variety of products to choose from.”

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Posted 9 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 9 months ago

“I have ordered from here a couple of times! I do use this for my household. I have had get contact if a problem happens but rarely happens! Thank you!!”

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Posted 9 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 9 months ago

“I bought 6 bags of mild kimchi cabbage and it spoiled. I have talked to customer service and they were supposed to get back to me. I have called again with no action! This is bad for a large company like you. Just give me my money back!!!!!!! Very poor customer service 😢”

Helpful Report

Posted 9 months ago

Hello, thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like a member of our customer service team has been in contact and is awaiting a little more information from you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 9 months ago

FoodServiceDirect.com is rated 4.4 based on 4,281 reviews