FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price ok. Customer service good. Website terrible.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order.

Posted 2 years ago

“I brought eggs and croissants for my son's breakfast. He loved them. Now he eats breakfast before school.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“To be honest the only time I make a purchase at FSD is when an item(s) is on sale and/or has free shipping or when there are special promotions or offers happening. Otherwise most of the prices are a smidge overpriced and the shipping charges are way too expensive.”

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Posted 2 years ago

Thank you for the feedback! We really do appreciate your business. Thank you for allowing us to get you the items that you need.

Posted 2 years ago

“Fast delivery, product was still frozen upon delivery. Only thing, a little pricey.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you.

Posted 2 years ago

“Good product wish bigger oysters.”

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Posted 2 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 2 years ago

“Over 65% of the PRINGLES chips were broken.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“It was very delicious bars. Kids like it 👍👍”

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Posted 2 years ago

“We just started ordering Cake Mix for our restaurant and we are so happy to have found this company. About to place my 3rd order. The product is excellent, shipping is fast and reliable, communication on point.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. See you soon!

Posted 2 years ago

“Our local retailer stopped carrying the Ball Park Grilled pre-cooked hamburger patties but we found them available through Food Service Direct. Customer Service handled our order quickly and we received a box of 80 frozen patties. Delivery was prompt, the meat still frozen. The patties are exactly what we wanted, and cook up really nice. I can only give FoodService Direct the highest rates for service, delivery and product quality. Thanks a bunch!”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could be there for you.

Posted 2 years ago

“I was so glad to get a case of the Sunsweet prune juice cans 5.5oz . We cannot find them in our stores here. I use them when I go on vacation and this was a life saver for me. Thanks! Service and delivery were great! Hope you get it in again.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Quick service, and delicious treats. I love the way they packaged.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“We love the Lemon Sin Free Sorbet! it is very refreshinga nd sugar free. My sister can not have any sugar at all. So this sorbert is also perfect for her. It was easy placing the order and getting info from Fodd Svc. Direct customer service. thank you.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I never received my case of peach dessert cups. My order # 1001687232 1 case 48 cups @ $49.95. No cancellation notice or refund 🤔”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. Please note that your card has not been charged for these items and any pending holds lifted from your account.

Posted 2 years ago

“Site is straight forward, and easy to find what I'm looking for. Generally fast and easy shipping. Although recently I had a problem and the customer service was EXCELLENT feel they went above and beyond to satisfy my order Especially Richard G, who handled my case. I definalely have and will continue to recommend FoodServiceDirect”

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Posted 2 years ago

Thank you for the feedback! Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“My purchase arrived in a timely manner and well packaged. I have always had good service and will continue ordering.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Took a while but got my order and it was good”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“My BF loves the tornadoes-as does his son. The shipping is expensive!”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Great service, very lengthy shipping on my item, but overall got here on time👍”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Good service and good product”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Great company to deal with!”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews