FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,283 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was easy to order came in coolers that kept everything frozen. Pricing was good as well. My experience is a 5 Star.”

Helpful Report

Posted 10 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 10 months ago

“Very good transaction. Just what I ordered”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 10 months ago

“Great as always. I have been ordering for a few years now. I have no complaints. I very glad that they accommodate small quantity buyers.”

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Posted 10 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 10 months ago

“The customer support was great which is the reason for 2 stars. I ordered a package 2 times and both times it got damaged during shipping. Please look into how glass bottles are packaged.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We appreciate your kind words about our customer support. We're sorry to hear about the shipping issues with the glass bottles. We'll definitely look into our packaging process to ensure better protection. If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out.

Posted 10 months ago

“Trying to get refund for almost two weeks for order 1002538526. Product did not ship when I asked for refund as I cancelled order- cannot understand why this should take so long. It did not take long to order. Jeffrey Allen”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 01/15/2024, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 10 months ago

“my issue is not with the product itself or the delivery but the packaging. I'm trying to reduce the amount of unrecyclable waste I generate and the six packages of english muffins I ordered arrived in a huge styrofoam cooler, easily triple the size of the muffins. I was happy to find a reliable source for gluten free english muffins, but the packaging is making me reconsider ordering from you again. Isn't there any way you can minimize the styrofoam?”

Helpful Report

Posted 10 months ago

Thank you for the feedback. We opted for the packaging to ensure the safe delivery of your frozen order, as using paper boxes might risk thawing in transit. We are actively exploring more sustainable options to align with environmental goals. Our customer service team will be more than happy to help you find a recycling plant near you. If you have further suggestions or concerns, please feel free to reach out.

Posted 10 months ago

“Quick delivery. Everything in good shape”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“Great resource for your food needs and wants.”

Helpful Report

Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“replaced wrong items at no cost.”

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Posted 10 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 10 months ago

“Complicated but done-thank you”

Helpful Report

Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 10 months ago

“Shipment was quick and easy. Only complaint is that there was way too much packing for the item I ordered.”

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Posted 10 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 10 months ago

“Gracias su servicio es bueno y rápido”

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Posted 10 months ago

¡Gracias por la reseña! Nos alegra que su pedido haya llegado sano y salvo. ¡Esperamos volver a servirle pronto!

Posted 10 months ago

“My food was not packaged correctly, and when I called to explain to them the food company, I was told it was too bad and too late. Never again will I buy from this food company?”

Helpful Report

Posted 10 months ago

Hello, Thank you for the feedback. At Food Service Direct we are always happy to assist. However, since this order was delivered over 3 weeks ago we cannot open a claim with our shipping company. As per our policy, we do require any damage be reported to us within 3 days after delivery. If there ever is an issue with your order please reach out to our customer service team ASAP so we can continue to assist you.

Posted 10 months ago

“The whole wheat rolls were perfect, and they came so quickly! Thank you!!! Love, Donna Dodd”

Helpful Report

Posted 10 months ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 10 months ago

“Ordered and got an email a week later that they cancelled my order due to supply chain issues. I would have preferred to be told that earlier.”

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Posted 10 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“PRODUCT ARRIVED AS DESCRIBED AND WAS COMPLETLY FROZEN. WILL ORDER AGAIN ON A REGULAR BASIS”

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Posted 10 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 10 months ago

“Never received my order.”

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Posted 10 months ago

“Ordered on the 15th said it would be 3-5 days… the status now reads it’ll be here on 12/27/23”

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Posted 10 months ago

Hello, Thank you for the feedback, I'll be happy to assist. I took a look at your order and noticed the item you ordered has a processing time of 3-5 business days. Your order shipped out of our warehouse and is on its way to you. A tracking link has been emailed to you. If you need any assistance please feel free to reach out to us, we would be happy to help.

Posted 10 months ago

“Received my order quickly.”

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Posted 10 months ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 10 months ago

“I was very happy to be able to get the Duncan Hines Fudge Butter Cake Mix. Could not get it anywhere locally. Everyone was so polite and professional. Received order exactly as promised. Will be ordering again. .”

Helpful Report

Posted 10 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,283 reviews