FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,289 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Fast service wonderful cold box arrived packed perfectly and very cold”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Quick delivery. Soup was good.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“Always satisfied with my orders. Shipping is fast and always protected. Only place I can get my favorite cookies!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Soup was terrible more broth and more chicken and noodles”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I do apologize you are not happy with your order. Please reach out to our customer service team we would be happy to help you find something that you like.

Posted 1 year ago

“I ordered the macarons. They were fresh & none was broken & perfect bite size.”

FoodServiceDirect.com 5 star review on 12th February 2023

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you! Hope to see you soon.

Posted 1 year ago

“Great product, fast shipping”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“Great product but buyer beware. Watch your bank account. I was charged twice for this product.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. When you place an order we do place a pending hold on the charged card and once it ships the card is charged. So if there are multiple orders there will be multiple pending holds on your account. You can manage your orders via your account. Please feel free to reach out to our customer service team if you have any questions about your order.

Posted 1 year ago

“Food products is very good. High quality. Customer service is excellent.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“product came quickly but its on the expensive side”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are always working on ways to lower pricing. If you sign up for marketing emails you will be the first to know about any specials or sales we are running!

Posted 1 year ago

“excellent service”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Service was fine but product purchased was terrible, tasteless and not worth the money.”

Helpful Report

Posted 1 year ago

Thank you for the review. I am sorry to hear you were disappointed in the product.

Posted 1 year ago

“Love the taste. Regularly find 1-2 worms in each filet. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you are dissatisfied with this item. Please feel free to reach out to our customer service team anytime, we would be happy to help you find something.

Posted 1 year ago

“Super fast delivery, and the icing was just as I pictured. Will definitely be ordering from them again”

Helpful Report

Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“Dogs tasted good. Would have preferred them to be packaged separately. They came frozen all together and ended up throwing half away as we didn't need 48 at one time.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Since we sell many bulk products please feel free to reach out to our customer service team we would be more than happy to provide some storage tips for the future.

Posted 1 year ago

“Only our second order but so happy with the shipping and communication. Fantastic customer service and price.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Easy to place my order..Delivery time was good. Breakfast Burritos were very good!”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“It was great and easy to order from”

Helpful Report

Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Food Service Direct had what I'd been looking for. for over a year! Was more costly than I'd hoped BUT they had it, so I gladly paid for it! Waited a month for it to arrive BUT AGAIN, was happy I'd found it.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 1 year ago

“The product arrived on time and properly frozen - just like we needed it! I was worried ordering something like this (frozen cinnamon rolls) through the mail, but it couldn't have gone any better. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,289 reviews