Login
Start Free Trial Are you a business?? Click Here

FoodServiceDirect.com Reviews

4.4 Rating 4,290 Reviews
84 %
of reviewers recommend FoodServiceDirect.com
4.4
Based on 4,290 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read FoodServiceDirect.com Reviews

Write Your review

FoodServiceDirect.com 5 star review on 1st October 2024
Anonymous
FoodServiceDirect.com 5 star review on 1st October 2024
Amy Colon
FoodServiceDirect.com 5 star review on 29th July 2024
Thomas Reinold
FoodServiceDirect.com 5 star review on 29th July 2024
Thomas Reinold
FoodServiceDirect.com 5 star review on 24th February 2024
Michael Gilbert
FoodServiceDirect.com 5 star review on 23rd January 2024
Timothy Allen
FoodServiceDirect.com 5 star review on 23rd January 2024
Timothy Allen
49
Anonymous
Anonymous  // 01/01/2019
Great product Fried chicken Fast shipping
Helpful Report
Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon!
Posted 2 years ago
Good products and timely service
Helpful Report
Posted 2 years ago
Thanks for the great feedback! We appreciate it. See you soon.
Posted 2 years ago
I ordered a case of grouper fillet and got some other type of fish very disappointing after spending the money that I did on inferior product. One and done 👎🏾
Helpful Report
Posted 2 years ago
We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.
Posted 2 years ago
The item we ordered was very delicious. I will order again.
Helpful Report
Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon!
Posted 2 years ago
Outstanding
Helpful Report
Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon!
Posted 2 years ago
Great product but it took a month to arrive! Not good!
Helpful Report
Posted 2 years ago
I tried to order a specific product, I was advised that I needed to order 11 cases to get this item. I ordered 11 cases but received 5 and was told there were no more, even though I ordered the minimum! I requested to order again and was told someone would contact me, I guess that person has been out sick?
Helpful Report
Posted 2 years ago
Hello, Thank you for the review. I do apologize some of your items were cut. I understand how frustrating this can be. I took a look at the chat conversation you had with one of our reps I do see that they asked if you would like a call to place an order and then after that, you, unfortunately, did not respond to the rep and left the chat without answering if you would like a callback. I do apologize for this confusion. If you still require assistance please feel free to reach out to our customer service team anytime we would be happy to assist.
Posted 2 years ago
Ordering and shipping spot on.
Helpful Report
Posted 2 years ago
Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!
Posted 2 years ago
The soft pretzels were great!
Helpful Report
Posted 2 years ago
Thank you for the great feedback! We are so happy we could get these for you!
Posted 2 years ago
Came unfrozen- had to take pictures so you could trace who screwed up. Your ware house are horrible packersl
Helpful Report
Posted 2 years ago
Hello, Thank you for the review. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that one of our customer service agents submitted a new order using store credit to replace the damaged items. If there ever is an issue with your order please feel free to reach out to us we would be more than happy to assist
Posted 2 years ago
great product fast shipping good price
Helpful Report
Posted 2 years ago
Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!
Posted 2 years ago
Box was already open inside the cooler, so I threw away the top portion and kept the bottom, maybe everything was good, just me thinking, have had good service in the past
Helpful Report
Posted 2 years ago
Thank you for the feedback! Please feel free to reach out to us if you have any issues or concerns about your order. We will be more than happy to assist you.
Posted 2 years ago
One of the only places to find Nicola La Croix on the internet. It’s not marked up a bunch in price like on others sites. Came fast. No issues with order. So happy to have found them!!
Helpful Report
Posted 2 years ago
Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!
Posted 2 years ago
Received item as described. Pleased with transaction.
Helpful Report
Posted 2 years ago
Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!
Posted 2 years ago
Awesome product and fast shipping!!
FoodServiceDirect.com 5 star review on 9th October 2022
Helpful Report
Posted 2 years ago
We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Posted 2 years ago
As promised when promised at a reasonable price. I will be a repeat customer.
Helpful Report
Posted 2 years ago
Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)
Posted 2 years ago
We have enjoyed excellent service. When there was a shipping problem, food service direct made it right. We have no complaints and can trust their products.
Helpful Report
Posted 2 years ago
We appreciate the feedback! Thank you for letting us make this right for you. See you soon!
Posted 2 years ago
Rapid courteous and complete service. All done on the web.
Helpful Report
Posted 2 years ago
Thank you for the feedback we appreciate your business. See you soon!
Posted 2 years ago
I bought the Producers long grain brown rice, when I cooked it half of the grains where still very uncooked (raw) while the other half was really soft. This was after more than 1 hour of cooking. I called food service direct about it on 10/8/22 and spoke to a customer service agent but she was very RUDE to me and hung up the phone without resolving the issue
Helpful Report
Posted 2 years ago
Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded back to the original form of payment for your experience on Monday. Again we sincerely apologize for your recent experience and we hope to see you again in the future. Please let us know if you have any questions and/or concerns.
Posted 2 years ago
I love it that an average person can shop here and get a case of something not available at our local stores. I wait til the free shipping deals and then buy something I eat or something special. The customer service is exemplary too - they really care about customer satisfaction and will answer any questions you have. The return policy charges a lot so be sure you want what you are buying. Other than that (and that's all laid out very clearly), shop away and save money and best of all - get what you can't find in the stores! I live on an island, so this is especially important to me.
Helpful Report
Posted 2 years ago
We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Posted 2 years ago
FoodServiceDirect.com is rated 4.4 based on 4,290 reviews