FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,285 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to place order; arrived quickly.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Prompt shipment, though clarified butter (ghee), doesn't have to be frozen.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

“The stuff came fast and was packaged well.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I ordered the 4oz breaded cod fish. They are beautiful and meaty, not too much coating. I was surprised how they looked after fried. This product excellent.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 1 year ago

“My pork tenderloin came frozen after 5 days travel and was surprise to see it still frozen. Will order again”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“While I am very annoyed that this order sat unfulfilled for a week after it was placed and I was not notified that the order had been cancelled, when I finally reached customer service, the issue was explained promptly.”

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Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order.

Posted 1 year ago

“Frozen products were actually delivered at frozen state.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Excellent and fast service . Highly recommended. My go to for my food truck.”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Products were timely delivered, and they were just as we ordered. Great product and easy to order. Even with shipping, the total cost was less than Amazon’s.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Item has not shipped and it has been a week. Website said item was in stock. Had to reorder elsewhere.”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility with in the given time frame and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you would like to cancel please reach out to us, we will be happy to help!

Posted 1 year ago

“The product arrived on time but 70% damaged. The outside packaging was not damaged, however, the inside packaging had been damaged and tapped over, which means there was prior knowledge that damaged products ware being shipped out. Although it took 4 days of communication, customer service agreed to give me a refund as I requested.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“the service is great never had any problems with any items that i have bought”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“My experience was great. I ordered fresh yeast. It arrived quickly, it was packed well, and completely in tact. I would definitely order again. Thank you!”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Great service!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Great service, prices, and fast delivery”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Have not received my order....yet. When might I expect it to arrive?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. At this time your item is due to arrive at our shipping facility on 10/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“I ordered once it came back in stock, and the tea came quickly without any issues. I wish FSD would use brown paper to fill space in boxes rather than plastic bubble wrap.”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“I was very pleased how well the Food Service shipping department packed my glass bottle salsa products. They did an excellent job.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“excellent! easy ordering, quick service, refrigerated item arrived well packed and very cold... couldn't be happier!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“2 months in a row product is shown back in stock. Ordered 3 minutes after in stock alert. Then order cancelled 3 days later for “supply chain issues”. Blames supplier. This company is a drop shipper, doesn’t actually have the inventory so roll the dice and see what actually is in stock.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,285 reviews