FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I'm extremely happy with the product, the service could have been greatly improved. Despite my having placed the order and provided a credit card, more than 2 months passed before I finally received. I received regular emails asking if I still wanted the product; I always responded that I did. In fact, at one point, I initiated contact to find out if and when I would receive my order. I don't ever plan to order anything from you again.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing page Items that are considered special order are ordered just for you and can take 3 to 7 weeks to arrive from our suppliers. We try to keep you as informed as possible. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 3 months ago

“Found what i needed at Food Service Direct at the best price and able to buy the one I needed whereas other companies required purchase of moe than one. Quick & easy to order and fast delivery! I would definitely order from them again.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 3 months ago

“Very easy ordering process. Products are always fresh. Delivery times are fast.”

Helpful Report

Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 3 months ago

“Everything’s always great quality but you’re always out of strawberries & sometimes bananas, or you only have green ones.”

Helpful Report

Posted 3 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 months ago

“The items I purchased were thawed by the time it got here.”

Helpful Report

Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“I'm happy with your service. I get products I can't get at local stores which allows me to create recipes I otherwise couldn't do. The delivery time was a little slow but, worth the wait!”

Helpful Report

Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“We ordered 25 cases of cookies. They were all VERY WELL packaged to protect them during shipping. Thank you!!!”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“The products are absolutely wonderful, but they are quite expensive and you can buy locally much cheaper and the Shipping is off the scale so I have never bought unless it’s free shipping. But the products and the customer service are wonderful.”

Helpful Report

Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“Service o k”

Helpful Report

Posted 3 months ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 months ago

“I purchased a case of Fleishmann's margarine because the stores in my area stopped carrying it and all I've known is Fleishmann's since I was a young girl. I've tried other brands and it's a big NOPE! I shared the case with my daughter and daughter-in-law and we'll definitely be ordering more cases to split. Great company b/c the order was received in great time and very well packed.”

Helpful Report

Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“I ordered whole catfish and it was fantastic. I will definitely be ordering again”

Helpful Report

Posted 3 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 3 months ago

“Love the egg patties.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 3 months ago

“Quick shipment of my order. Biscuits arrived in excellent condition. The package was a styrofoam cooler. One side was kicked in. The entire package was held together by tape; however, the biscuits were perfect.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 3 months ago

“The product arrived in excellent condition, in a styro, with frozen block in it to keep it frozen and it was, the individual bags worked great as well, i didnt have to open all of it at one time. It arrived pretty quickly as well. I will purchase this item again. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 3 months ago

“Well it's a good services and a good product.thank you.”

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Posted 3 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 3 months ago

“FoodServiceDirect had a product that I could not find elsewhere. The price was great and the delivery time was very good! I will be ordering again.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 3 months ago

“Poor service”

Helpful Report

Posted 3 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 months ago

“Ordered macarons- arrived quickly and frozen. Good variety of flavors, loved by all who attended the event! Very pleased with everything.”

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Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“Wow!! Got my package on time and packaged very good & product was great.. Thank you FSD.”

Helpful Report

Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.