FoodServiceDirect.com Reviews

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have not received my orders and I have been charged\”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. The pending hold on your card was lifted. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Extremely happy with this company. Very easy to order. Packed well for shipping. Fair pricing and will purchase again from them.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“We ordered double chocolate muffins, that we could only find through FoodServiceDirect without it being a variety pack - we received the order in a timely manner, the muffins were all frozen with a ton of dry ice to keep them that way (we had fun getting rid of the dry ice safely. Haha) and we’ve loved every one of them. We’ll be ordering again soon…. They’re already gone.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Quick shipping! Frozen treats arrived still completely frozen in dry ice. Will definitenly be ordering again.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Delivered fast in a sturdy and reliable cooler preventing my order from getting spoiled. What an excellent service and a great variety of products to select from! Will definitely come back to use this service.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“This is an easy-to-order, easy-to-work with company!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I have purchased several items and I have not been disappointed yet!!! Great service and great quality products. Be”

FoodServiceDirect.com 5 star review on 15th May 2023

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Posted 1 year ago

“My order was super fast out the door!”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“My order came in good time and exactly as it was supposed to be.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“Delivered as promised. One item delayed, but I was forwarned at the time of the order. Even that was delivered at the time specified at time of order.”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“good service”

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Posted 1 year ago

Thank you for the order! We appreciate your business!

Posted 1 year ago

“The price was cheaper your way than just buying 1 (one) at a time with all the other stores. The timing wasn't really good, I just have to order the item about 2 weeks early. That is just fine with me.”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“Great service-easy to order, delivered in a timely and on time manner and great quality.”

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Posted 1 year ago

Thank you for the order! We appreciate your business!

Posted 1 year ago

“Excellent packing and speedy, reliable delivery of 1st rate products at reasonable prices, with superlative customer service makes Food Service Direct a champ!”

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Posted 1 year ago

Thank you for the great feedback we appreciate it! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“The upside down pineapple cakes are delicious and were a hit at our party!”

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Posted 1 year ago

Thank you for your feedback we appreciate it. We can see why it was a hit, they look really good!

Posted 1 year ago

“Everything came by correct date and quality items!”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“I love ordering from FoodService Direct! The quality of the food is fantastic, it arrives in a quick amount of time and is packaged very, very well.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business!

Posted 1 year ago

“Hi ordered mini hot dog buns. Twice. Both times freezer burnt from the dry ice. I learned don't order bread sent in dry ice. Seller should know that. The first one was thrown out with credit on item. The second one never called supplier. Threw out my self. With no credit. I was over it.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Quality of the items were good and price is excellent. We’re ordering it again after a week we’ve finished it.”

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Posted 1 year ago

Thank you for the order! We appreciate your business!

Posted 1 year ago

“Excellent ! Thank you !”

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Posted 1 year ago

Thank you for the great feedback, we’re happy to have you as a customer!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews