FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, quick shipping, and great customer service keeps me coming back.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Quick service and delivery highlight every transaction..Need it, get it..nothing more difficult than that..”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I have been with FSD for years and along the way we have had some hiccups but they always went the next step to help straighten out issues. products are great. no issues. shipping could add more dry ice, when ask for it AND will pay extra for it. Keep up the good work Jack Janisch”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Very fast and accurate delivery. Please buy with confidence from this company!”

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Posted 1 year ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 1 year ago

“Just wish they’d offer free shipping a couple times a year- they do on some things but not most things”

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Posted 1 year ago

Thank you for the feedback. Our marketing team is always running promotions Please sign up for our Attentive program. By signing up for Attentive you can be notified when we have any promotions running (Free shipping, 10% off, sales, and discounts).

Posted 1 year ago

“First time experience, went very well. Bought a few cases of Walking Taco Doritos for a party as I could not find these particular bags locally. Web site showed they were in stock and when they could ship. After ordering, they arrived on time and in good condition.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Item was EXACTLY what we wanted, taste was amazing!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“I ordered for a private charter business but they expired in less than a month so we can no longer use.”

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Posted 1 year ago

Hello, Thank you for the feedback. We do apologize if the item you ordered has an expiration date within a month. While we are a wholesale online realtor we understand some of our home-use consumers may not finish their products within the given timeframe. Please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Service & price”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Badly overpriced and way overvalued - they mark things up by a factor of 3-4 times what they cost and cannot even manage to send ice cream with dry ice in the summer - no way that I can recommend this rip off company - do it yourself - save money big time and get real service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. I do see that my colleague issued you a refund for the damaged items on 06/20/2023 to the original form of payment. We do report all issues to the warehouse when items arrived thawed and damaged to prevent this from happening again in the future. I do see where you requested for us not to contact you anymore so if you have any questions please feel free to reach out to us we would be happy to help.

Posted 1 year ago

“Wonderful service! Quick shipping, good quality and great deal!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Only reason I gave 4 stars is because the website never showed when it was shipped or when to expect it. The popcorn did arrive within about 10 days with no problem. Would definitely order again.”

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Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order shipped LTL. For LTL shipments we do see you a personal email with your orders tracking linked, please check your spam folder if you do not see it. Please feel free to reach out to our customer service team anytime for an order status. We would be happy to help.

Posted 1 year ago

“Fantastic job shipping me a case of a locally hard to find food product. My item was nice and cold even though it’s right in the middle of summer here in the south. My only knock was the price was a little high but not too much. Will definitely order from here again.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“We found a product that was hard find, and we got a lot of it. But when we got the item which was meat, it was luke warm. All the freezer packs were liquid. I order items all the time in freezer packs and this is the only time it was such a let down.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Excellent product and service.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Biggest rip off company! You can find anything and I mean anything on their site cheaper anywhere else. When I mean cheaper I mean half price.”

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Posted 1 year ago

Thank you for the feedback. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“I was delighted that an item I had been searching for for weeks and weeks I was able to get from your service. Thanks”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Needs faster shipping and better packing on frozen foods.”

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Posted 1 year ago

Thank you for the feedback. We offer expedited shipping on most of our products please feel free to reach out to our customer service we would be more than happy to assist you.

Posted 1 year ago

“Very good company to order food from.”

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Posted 1 year ago

Thank you so much for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Jimmy Dean Sausage Egg Cheese and Bacon Loaded Bites were excellent and a great deal on a item I cannot find in my regular stores. Thanks Food Direct!!”

Helpful Report

Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews