FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came before it was estimated to, excellent service”

Helpful Report

Posted 6 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 6 months ago

“item was sent in good condition, the item in question turned out to taste terrible but that's probably not the shipping's fault”

Helpful Report

Posted 6 months ago

Thank you for the feedback. Please reach out to our customer service team we would be more than happy to help you find another item.

Posted 6 months ago

“Best bulk basmati rice ever.”

Helpful Report

Posted 6 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 6 months ago

“Ordered a case of claussen pickles. Not only were the pickles old with an odd flavor one of the glass jars was busted. Very disappointed and won’t order from this company again”

Helpful Report

Posted 6 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. We would be more than happy to assist.

Posted 6 months ago

“I have been a customer for some time now and have very good experience and a few that were immediately corrected and I appreciate that. They have improved hteir shipping methods and I have not had anymore thawed foods. The items I have purchased have been good quality and priced competitively. My only complaint is that some items are special order and it is a bit hard to tell which ones (maybe put in big red letters SPECIAL ORDER long wait times) So far over three weeks and still waiting. Other than that I am very satisified.”

Helpful Report

Posted 6 months ago

Thank you for the feedback. We are always striving for improvements in our shipping process. For our special order items we try to make our listings as clear as possible to avoid such confusion. On our special order listings we have a long lead time warning all customers must accept before being able to add special order items to their cart. Please don't hesitate to reach out to us with any questions prior to placing an order so we can help !

Posted 6 months ago

“Delivery service called the schedule the drop off, which I greatly appreciate. Everything was there. Overall process it so easy and accurate. Long time customer and will continue.”

Helpful Report

Posted 6 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 6 months ago

“Good customer service. Please provide more flavors for frozen yogurt. I need birthday cake flavor, taro tart flavor and more new flavors please. Thank you”

Helpful Report

Posted 6 months ago

You are certainty welcome. Please feel free to reach out to our customer service team. We would be more than happy to help you find more flavors.

Posted 6 months ago

“I am so thankful for Food Service Direct!! They are about the only place I can find the Hostess Banana Mega Muffins. I gladly order from them. They ship quickly and the product always arrives intact. Thank you so much, Food Service Direct!”

Helpful Report

Posted 6 months ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 6 months ago

“They have good service and good place to shop for all your needs.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 6 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 6 months ago

“Love it, cook small meal daily”

Helpful Report

Posted 6 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 6 months ago

“Great service, fast and great inventory of items”

Helpful Report

Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Good Products and good Services”

Helpful Report

Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“I ordered a case of the Good Earth Sweet and Spicy tea. I received a case of Traditional Medicinals Echinacea Plus. I did get reimbursed, but I never got an explanation nor my tea.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We sincerely apologize for the inconvenience. We've reached out to our warehouse team to address the issue with our shippers. As requested, a refund was issued. We hope that you will continue your business with us.

Posted 6 months ago

“Placed an order, my credit card was charged, then I received an email that the product was not in stock so my order was cancelled & they didn't refund my money.... TOTAL SCAM !!!!!”

Helpful Report

Posted 6 months ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. I do see that a claim specialists has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 6 months ago

“I received exactly what I ordered. It just took very long for me to receive it from the time that I ordered.”

Helpful Report

Posted 6 months ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 6 months ago

“Excellent food shoppers, great deals, and on-time deliveries.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 6 months ago

“The product I purchased was very good and arrived completely frozen, however, the shipping charges seemed excessive ($58 shipping on a $90 item). Unfortunately, my local supplier is no longer able to get it so I had no choice but to order online.”

Helpful Report

Posted 6 months ago

Thank you for the feedback. It appears that the shipping cost for your order is higher due to the classification of the item by UPS as overweight. This classification is based on the weight and dimensions of the package, which can impact shipping fees. We're actively reviewing our shipping cost calculations to ensure transparency and fairness. If you have any questions please feel free to reach out to us anytime, we would be happy to assist.

Posted 6 months ago

“I used to get these Rib Sandwiches at a food mart and decided to go online and buy and they came so well packed in dry ice and were just as good”

Helpful Report

Posted 6 months ago

Thank you for the great feedback! We are so glad we could get these to you. See you again soon!

Posted 6 months ago

“Shipping was fast, items were just as descibed and site was easy to navigate.”

Helpful Report

Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

“Awesome service and company”

Helpful Report

Posted 6 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews