FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,285 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“Delivery was fast and you can't beat the quality of these biscuits- we can't go back to canned after these.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“A lot of my packs were either missing one,broken,or one stick is shorter than the other-but why?”

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Posted 1 year ago

Hello, Thank you for the feedback. We have to here there is an issue with your order, ill be happy to help. I have sent you an email requesting more information on your order. At your earliest convivence please respond so we can assist. Thank you.

Posted 1 year ago

““FoodServiceDirect” went above and beyond when more than half my order was damaged in shipping, through no fault of their own. They re-issued that part of the order and it was here in TWO days! No additional charges-just the original amount.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“I Order a week ago still haven't received my order. Haven't even received a confirmation that they have shipped yet.. So I can't give a good review..”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order has shipped from our warehouse. An email with the tracking link has been sent to the email on file for this order. Please if you have any comments or concerns feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“I use carnation no added sugar breakfast powder from FSD because it has disappeared everywhere else. It always comes in a timely manner, well packed (other vendors failed there) and if I used more bulk items you would be my go to for sure!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“packaged very well, fast service, couldn't believe it got here that fast....will continue to by from Food Service, have now for awhile....truly appreciated..”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Charged me for my order then said they couldn’t fulfill the order due to supply chain issues then failed to give me a refund. Still waiting and no communication or refund from them. Crooked company!! Beware”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you were not charged for this order the pending hold will be lifted. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“It was good & satisfactory.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“My Father has really enjoyed the breaded chicken wings he purchased. He has been looking for something like these in all the local stores. They're just like the ones he used to eat at his local restaurant.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Excellent service! Thank you!!”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Very easy to order and they are very good at communicating with order updates. I was very impressed!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I have a small business and we make our own sweet treat items. I have made a cookie for years that requires fruit-flavored marshmallows. I used the common citrus-flavored marshmallows until I found the Lucky Charms variety. My customers loved the flavor but I had difficulty finding them again. Upon an online search, I found your site and ordered a case plus a case of plain Jet-Puffed. I was extremely happy with the prompt delivery and the exceptional packaging of my order. Thank you for your excellent service!”

Helpful Report

Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Item was dry and nasty my customers were complaining about the donuts.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving us a review. I do apologize you are un happy with your order. Our customer service team will be more than happy to help you find another item. Please feel free to reach out to us anytime.

Posted 1 year ago

“Shipping took way way too long. A month.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. I do see that the item you ordered has a processing time of 3-4 weeks but I do see that it was shipped in 2 weeks and delivered to you soon after. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“Very happy with all aspects of my experience.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I purchased a product I saw on their website and was sent a less expensive, different product from the same manufacture. It took many, many calls, and a lot of arguing before their customer service representatives would give me a credit and return the product. It was such a huge waste of time. All they cared about was figuring out if the manufacturer made the mistake or if they did not one of the four or five different people that I spoke to actually cared that I was the customer with the wrong product. The same product that they don’t have available is still on their website.”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Ill be happy to assist. The item that you ordered comes from a specialty vendor. We request images of the product received, lot code, barcode, ect to make sure that this issue does not happen again. We would hate for our customers to continually receive the incorrect product. Thank you.

Posted 1 year ago

“Love the fact my frozen food came frozen in a cooler and shipped in a timely manner.”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Love this company! Great customer service and they do an amazing job with packing and shipping!”

Helpful Report

Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Food was delivered on time and still frozen. The Sara Lee coffee cakes are very good.”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,285 reviews