FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,289 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very disappointed with the state of the container when it arrived. The styrofoam container was intact but inside, the top to the ice cream container was broken as well as part of the container itself. This was a gift and made for a very poor presentation. The ice cream itself was delicious.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“It’s a great product and I’ll order again.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“I ordered a case of duck breasts from Food Service Direct and was very pleased with the quality of the product and the fast service. Thank you!!”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Thank you for your reliable delivery to a private home, needed for medication delivery.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“Good Products and Prompt Shipment.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 1 year ago

“So awesome that your delivery is so fast and comes very well packaged and insulated. I will for sure keep doing business with you! Thanks so much!”

FoodServiceDirect.com 5 star review on 11th January 2023

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 1 year ago

“I will probably be placing the same order soon because I love the product and I have been sharing with others to buy the same! hedy”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“The whole process (ordering and receiving) was great! Thank you!”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“your ordering system worked well, the delivery, however, took a little too long to arrive. luckily it was cold and the product was still mostly frozen. I'm looking forward to using your product however I still need a copy of the invoice please forward it as soon as possible thank you, Chef Larry”

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Posted 1 year ago

Hello, Thank you for the feedback. Invoices can be found under your Account under My Orders next to the corresponding item once it has shipped. Items are only invoiced the evening the item has shipped and is combined into one invoice if there were multiple items shipped on the same order. Invoices also shipped with the order. If you still need assistance please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I purchased a box of 200+ coffee creamers and was very disappointed that they had an expiration date 2 months from my date of my purchase. While these were not expired, there was no way I could possibly use all 200 + creamers in 60 days. My purchase was not eligible for a return because I had opened the box (not realizing the expiration date was printed on the outside of the box ). I feel my return should have been honored, based on the fact that it is not realistic for a person to consume 200+ units of a product in 60 days.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that the rep you spoke with offered you a pre-paid return label if you would like since this is within our policy. Since we understand some of our smaller home users won't be able to use bulk quantities of items.

Posted 1 year ago

“I cannot find items iv ordered in my account order history, you gotta do better.”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“the ordering process was great I called my order in the lady on the phone was ver professional and very helpful and polite it was my first time ordering and she help me out a lot and the food was great”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 1 year ago

“My item arrived quickly. It was packaged very well and arrived intact with no problems.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great customer service and fast delivery!!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Ordered 3in tart shells. Shells were good until I got to the btm row... All shattered!!”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I am a frequent customer. However, on my last order shipment, my order didn't come all on the same day. The order came over the course of 3 days. This made it very difficult to keep up with provided it was a large order. After reviewing my order some items were missing. Thankfully a customer rep sent out what was missing. Point I am trying to make is I would prefer my order to come all at one time.”

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Posted 1 year ago

Hello, Thank you for the feedback. Unfortunately, with large orders, we will ship out what we have so there are no delays with your order. Please also take into consideration the weekend and if your area has Saturday delivery. If not then since the shipping company does not ship out on Sunday most orders will be delivered the next business day. All order tracking numbers are sent to your email for the order for your ease. Please check your emails for these tracking numbers so you can track your package.

Posted 1 year ago

“Never received my lobsters were lost. But the customer service is great!!!”

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Posted 1 year ago

Thank you for taking the time to leave a review. Lost lobsters are never a good thing, but I am happy to hear our team got you taken care of!

Posted 1 year ago

“The pureed vegetables are excellent. They hardly need salt!! And I have one cat who just adores them!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 1 year ago

“I have ordered from FoodSercice multiple times and the product, delivery time, and packaging 📦 are always of the highest quality. Thank You”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,289 reviews