FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy! The quality of the frozen Goya product, excellent. The price more than adequate. Sent perfectly frozen. Arrived sooner than I expected. Ordering made very easy....”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“I am am very satisfied with the product I ordered , delivery and my whole experience. I would order again”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“I have been very happy with the Eco-Farmed Short-grain Brown Rice. Packaging is concise and turn-around on shipping is very prompt. Will order again!!!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Shipping charges too high. Will not be ordering again.”

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Posted 2 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a warehouse where we can keep excess. For that reason, we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor the price of extra packaging for the items.

Posted 2 years ago

“product came completely frozen, and was a big hit at my superbowl party! Thank you!”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business!

Posted 2 years ago

“I haven't had any problems and very satisfied with my orders”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“1/3 of the order was returned because it broke in shipping so they shipped again. when I recieved the order agoain both battles of sauce were broken and leeked all over my kitchen counter until I discovered the leaking box.”

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Posted 2 years ago

Thank you for the feedback! I understand how frusturating this can be. Please reach out to our customer service team so we can make this right for you.

Posted 2 years ago

“I RECEIVED MY ORDER IN A TIMELY MANNER AND IT WAS WHAT I ORDERED. GOOD JOB. WILL RE-ORDER AGAIN SOON”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Ordering on the website was easy and items were shipped very quickly! Very Pleased! Thanks!”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“There was an error when trying to order online, then when I called to order they let me place the order and then after it was placed the order was cancelled.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here.

Posted 2 years ago

“I liked the speed of the delivery but prices for shipping and taxes were too high”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“Accidentally ordered twice and you contacted me so I could cancel second order. Thanks so much”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 2 years ago

“They have a lot of items, reasonable priced, and it's delivered to my home. You can't beat that!”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 2 years ago

“Love this company! Great products and very reasonable prices for bulk items.”

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Posted 2 years ago

Thank you for the great feedback! We’re happy to have you as a customer!!!

Posted 2 years ago

“THIS IS THE FIRST TIME I HAVE ORDERED ANYTHING FROM THIS COMPANY. THE TRANSACTION WAS VERY GOOD AND THE CUSTOMER SERVICE PEOPLE WAS CORDIAL AND KNOWLEDGEABLE.I WILL DEFINITELY BE PURCHASING FROM THEM AGAIN.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Very yummy. Apricot jam is our favorite and this measured up to any”

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Posted 2 years ago

“Very good service. A pleasure to use again. Thanks”

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Posted 2 years ago

“Amazing resource for my small business! Fast shipping, competitve pricing and excellent customer service! Thank you”

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Posted 2 years ago

“I ordered Pagoda egg rolls and they are delicious. Delivery was on time.a”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews