FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,283 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never came…..”

Helpful Report

Posted 10 months ago

Hello, Thank you for the feedback, Ill be more than happy to assist finding your package. Please feel free to reach out to our customer service team at Customerservice@foodservicedirect.com or mia.foster@foodservicedirect.com. We would be happy to help. Thank you.

Posted 10 months ago

“This product was easy to order in came in two days. The cookies were packaged in a Styrofoam cooler with dry ice and remained cold until I got home from work. The cookies are delicious and easy to bake and their freshness last for days.”

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Posted 10 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 10 months ago

“Love the crumble, so hard to find?”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“Fair price and fast delivery of exactly what I wanted.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 10 months ago

“I must admit that I was nervous about this purchase but they supersede my expectations. Breakfast sausage were still frozen. Delivery was swift and packaged very well. I will definitely shop with you all again.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 10 months ago

“Custom order, couldn't find my favorite veggie burger anywhere! Great price and shipping cost with Food Serice Direct. Great communication, excellent packaging and shipping. Great experience! Highly recommend!”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“Need to be on top of inventory better and not sell stuff you dont have.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We apologize for the inventory issue, and we're working to improve our processes. Your input helps us enhance our service. If you have any specific concerns or need further assistance, please reach out to our customer service. We appreciate your understanding

Posted 10 months ago

“I was unable to find cake yeast in our local grocery stores so was happy to find you could deliver it. My order arrived on time so I'm able to make Grandma's recipe for dinner rolls for Christmas! Thank you!”

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Posted 10 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 10 months ago

“Order never shipped and was never refunded.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“On time. Well packaged.”

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Posted 10 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 10 months ago

“Best prices for cleaning products that I use.”

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Posted 10 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“This is such a good place to shop for sure. I am well pleased visiting their site, placing my orders,and getting fast shipping with no problems at all. I love those buns, they're the best ever. Many thanks to you.”

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Posted 10 months ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 10 months ago

“Seed of delivery Great. Shipping is rather expensive, still less than buying 15 2 LB. boxes.”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“pleased with delivery.”

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Posted 10 months ago

Thank you for the review! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 10 months ago

“The delivery was great and I'm enjoying my chuck wagon sandwiches that I haven't had for years!”

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Posted 10 months ago

Thank you for the great review! We are so glad we could get these to you. See you again soon!

Posted 10 months ago

“Pleased with everything! My one gripe is the size of the styrofoam container my items came in…Huge”

Helpful Report

Posted 10 months ago

Thank you for the review. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

“I had to order a specific cereal in order to make my Chex mix using organic cereal I was glad I was able to order through this company since my grocery store no longer able to order it for me Thank you”

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Posted 10 months ago

Thank you for the great review! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 10 months ago

“Quick delivery and the order is always correct!”

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Posted 10 months ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 10 months ago

“I ordered Philly sensation break away steak servings 4 oz . Arrived in a tight thick foam cooler frozen solid. The product was great as expected. I may go up and put a few on the flat top for dinner tonight. Awe. I'm hungry now. Good going .👍”

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Posted 10 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 10 months ago

“We have used FoodServicedirect for the past three years and have always had very prompt deliveries for our annual Christmas Crab feast. Properly packaged and frozen quality product.”

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Posted 10 months ago

Thank you for the great review! We are glad we could be there for you. See you again soon!

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,283 reviews